HealthEquity Employee Reviews
Out of 124 HealthEquity employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping HealthEquity improve their work culture. The HR team, with 100% positive reviews, reports the best experience at HealthEquity compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are great leaders here
The team is fairly new (most hired in the past couple of years). They are focused on people, but not too hesitant to make changes that need to happen to drive business success.
Review from HR Dept
They care about us and definitely help us if we need it.
My direct supervisor is awesome. It is clear that looking after the employee is just lip service for upper management.
Laid back. Most seem approachable
What does the leadership team need to get better at?
Training. There is not an open door policy. If you try it does you nothing
Review from Customer Support Dept
Trusting employees to do the job instead of micromanaging.
They have no power to make change
Review from Customer Support Dept
What is the best part about your compensation package?
HSA contributions are incredible! Pay is competitive. HealthEquity is truly remote first, no hybrid, no living in a certain radius...100% remote.
Review from HR Dept
HSA is great and the companys contributions are awesome.
Equity is at least average if not better. 401k and HSA matching are above average. Salary base is below average with little to no transparency in salary ranges.
Bonus pay that is earned based on performance.
Restricted Stock Units and performance bonuses
Why do you feel undervalued and what would make you feel better about your compensation?
If we could have a bi-weekly instead of semi-monthly
A better wage 17 an hr is not what it used to be and they add a lot of new responsibilities to our roles but don't increase pay. Feels like labor theft.
Review from Customer Support Dept
pay is terrible and benefits are expensive
Having a position that I am qualified for. My knowledge isn't being utilized.
Better benefits, lower costs. Stop using HSA match to make money off us. Put it into lower premiums
What are some of the best things about your team?
My team wants to win and everyone is dedicated to delivering remarkable experiences. There are some opportunities to improve, but the team is aware and is actively working on overcoming some of the current barriers.
Review from HR Dept
Team work with my team is awesome, everyone is to for helping each other.
Effective communication and good leadership
My coworkers are awesome. They are willing to help you with anything and cover for you when you need to take care of something outside of work.
Commitment to creating customer value, experience, fun, work ethic.
What do your coworkers need to improve and how could you work together better?
More emphasis on working together to deliver a better experience for our members.
Clearly definef job rules and fair compensation. Management to focus more on company, development, tools, and processes and less un creating pointless, internal social networks
Interact more with each other
Less us vs them. If you aren't legacy HEQ, you get treated like you aren't valued or your opinion is not important
Cross functionally we are very siloed and ineffective, we need aligned goals that support a common purpose.
What is most positive about the culture and environment at your company?
Opportunities to suggest areas for improvement
Mission driven and good intentions.
Review from HR Dept
The coworkers are the best part
they keep the culture fun and specific to supporting how people feel
People are fairly nice to each other
What needs to change to make the company culture better?
Less concentration on making more money at the cost of employees and clients suffering
Treat everyone fairly. Executive changes. One is inappropriate & not knowledgeable. Everyone runs around to make her look good.
Allow everyone to feel part of something bigger. When people feel they are part of the vision they will perform. When they feel their performance is the vision that others succeed on, they will burn out and do it with resentment.
Review from Customer Support Dept
What did you like most about the interview process?
Emphasis on the future both for myself and the company
The interviewers were kind and it was nice to be able to do them over the phone or through teams.
Review from Customer Support Dept
Comversational type interviews rather than question/answer
Came from acquired company, cannot speak on this.
Involvement of leaders and people doing the actual work
What would you improve about your company's interview process?
There aren't any Interviews reviews of HealthEquity yet.
Be the first to contribute a review.
What makes you most happy at work?
Growth and opportunity for me personally and the company.
Review from HR Dept
Working remotely and flexible schedule
Review from Customer Support Dept
Helping the customers and making them smile
Interacting with my coworkers daily
helping our clients understand healthcare budgeting
What's going wrong and how can it be improved?
Weak customer service and operational issues
Inexperienced staff across the board. Stop laying off people with experience.
What do you like best about your company?
They are invested in there employees(Team Members), they don't just care about the work you produce they care about you as a person.
What would you most like to see improved at your company?
We are fast growing and we need our leaders to move at that same pace.