HealthEquity Employee Reviews
Out of 124 HealthEquity employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping HealthEquity improve their work culture. The HR team, with 100% positive reviews, reports the best experience at HealthEquity compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 25% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Training. There is not an open door policy. If you try it does you nothing
Review from Customer Support Dept
Trusting employees to do the job instead of micromanaging.
They have no power to make change
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
If we could have a bi-weekly instead of semi-monthly
A better wage 17 an hr is not what it used to be and they add a lot of new responsibilities to our roles but don't increase pay. Feels like labor theft.
Review from Customer Support Dept
pay is terrible and benefits are expensive
Having a position that I am qualified for. My knowledge isn't being utilized.
Better benefits, lower costs. Stop using HSA match to make money off us. Put it into lower premiums
What do your coworkers need to improve and how could you work together better?
More emphasis on working together to deliver a better experience for our members.
Clearly definef job rules and fair compensation. Management to focus more on company, development, tools, and processes and less un creating pointless, internal social networks
Interact more with each other
Less us vs them. If you aren't legacy HEQ, you get treated like you aren't valued or your opinion is not important
Cross functionally we are very siloed and ineffective, we need aligned goals that support a common purpose.
What needs to change to make the company culture better?
Less concentration on making more money at the cost of employees and clients suffering
Treat everyone fairly. Executive changes. One is inappropriate & not knowledgeable. Everyone runs around to make her look good.
Allow everyone to feel part of something bigger. When people feel they are part of the vision they will perform. When they feel their performance is the vision that others succeed on, they will burn out and do it with resentment.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What's going wrong and how can it be improved?
Weak customer service and operational issues
Inexperienced staff across the board. Stop laying off people with experience.
What would you most like to see improved at your company?
We are fast growing and we need our leaders to move at that same pace.