HEI Hotels Claimed Company
"HEI is a hotel investment group that acquires, owns and operates hotel properties in the United States." read more
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I currently work for a newly obtained property under HEIs umbrella and the staff here is being used and abused by higher management weekly. 0 breaks, understaffed, unqualified managment.
What is most positive about the culture and environment at your company?
When i get to leave its pretty positive other then that not much.
What would you improve about your company's interview process?
Find people who have customer service backgrounds or prior hotel experiance especially if you are tossing them into a understaffed site.
What do your coworkers need to improve and how could you work together better?
We work strongly at the front desk but this hotel in itself needs a lot of help but none of the higher-ups seem to care.
What's going wrong and how can it be improved?
We need a ton more staff and a gm who can actually help the departments get tasks done then a dictator who has no idea how to run a hotel.
Why do you feel undervalued and what would make you feel better about your compensation?
The fact that i have to run a property alone from 11pm-7am with little to no recognition and be given responsibility of being a manager without the title or pay is ridiculous.
What do you like best about the leadership team?
The only person i like is my front office manager becuase they work hard and try to make everyone's stay enjoyable. Thats more then i can say about the GM and other department leads.
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