HEI Hotels Employee Reviews
Out of 143 HEI Hotels employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping HEI Hotels improve their work culture. The Operations team, with 60% positive reviews, reports the best experience at HEI Hotels compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They listen to the customers. They support growth within the company. Doors are always open.
Good team management that if there is a question they help you and lead you the right do in it
On their own each one of them is great....together it's a tug-of-war. Always seems like they are fighting the goals of one another
interpersonal and friendly to all employees
Instead of getting mad about things they will try to help you and s show you how to do it, right
What does the leadership team need to get better at?
often I would not even see for the GM for months because she had 2 other properties, even when she was on property she never left her desk.
Communication...... Do not enjoy when they do not explain from the beginning of what is expected..... Feel like they coax you into a position that isn't yours and make you feel like it was your job from the beginning
Review from Operations Dept
They should be qualified for the job they have been hired to do.
Listen to employees that ask for help. Dont help them in tasks they do not ask help for help them in the ones that they are. Instead of getting help on stuff known only to have me fogure out what i dont know and need help with since no proper training was ever provided
Listen to everyone and not try to be out the door everyday at 4:49pm while we all work 12+ hour shifts 24/7 for you
What is the best part about your compensation package?
fair compensation, great benefits, Daily pay available, if needed
Paid time off and vacation time
It is good benefits especially 401k plans
i had no compensation package
401k matching and health insurance
Why do you feel undervalued and what would make you feel better about your compensation?
Receiving my earned vacation time all at once. So I can at least take a vacation
Management fought the union for over a year to give us a very small raise
I would like to understand the benifits more and would like a chance to possibly move up in the company.
The company messes with bonuses.
Unfortunately 300 words is not going to be enough from the constant frustration, degrading, plain disrespect I have gotten over this pass year
What are some of the best things about your team?
serve with a smile they go the extra mile!
Being Team players when needed
We work well together mostly
My team is always helpful especially my chief always helping me if stuck in somthing that i do not know
Upbeat and alwaus ready for the challenge
What do your coworkers need to improve and how could you work together better?
More of them, and some that know what they are doing
Need executive chef support fairly to every cook
Learn how to treat people as people
Be team player and help out everyone since theres only 4 of us.
We work strongly at the front desk but this hotel in itself needs a lot of help but none of the higher-ups seem to care.
What is most positive about the culture and environment at your company?
Team leadership that all I have
It is diverse environment and culture and treat it like family
Everyone works as a team. And everybody respects each other and helps each other out
I like the clients I work with.
BEING GUEST CENTRIC IS THE FOCUS IN MY AREA
What needs to change to make the company culture better?
A lot...we all feel you have zero apprrciation up there
The Senior team leads by intimidation. Performance has suffered.
Direction. We need a better sense of direction.
What did you like most about the interview process?
I had 8 total interviews with all levels and felt very confident with all but the interview with the RVP. This person was unwelcoming and combative with my responses to the interview questions. I was unsure about the job. The original recruiter said after 50 candidates she hoped I'd get the job.
Hands on help and leadership
Engaging conversation. It was thorough - almost too long.
The hr team are amazing and care
All questions easy to answer
What would you improve about your company's interview process?
No interview at all, no drug testing of background checks
Don't automatically hire over the phone, don't let the interviewie ask "wait shouldn't I come in and interview in person?"
Be more truthful. No training besides videos provided, learn as you go, no support provided
Seem to be more enthused about a new person wanting to come work here.
Find people who have customer service backgrounds or prior hotel experiance especially if you are tossing them into a understaffed site.
What makes you most happy at work?
co-workers. Our Customer Service, Great Communication, meals are great!
Being valued for what i do
Goid benefits and pay and team is exellent
Seeing people coming, actually enjoying themselves and having a good time and thanking us for our hospitality
Being able to do my job the way it is supposed to
What's going wrong and how can it be improved?
need better staffing ,ran to thin
Change the Management & improve training
The hotel was teeated more like a restaurant than a hotel. The second anyone complained $500-$1000 were cmped instantly out hotel is more of a countr club for the area this compensation made guest extremely entitled and belittling employees
We need a ton more staff and a gm who can actually help the departments get tasks done then a dictator who has no idea how to run a hotel.
What do you like best about your company?
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What would you most like to see improved at your company?
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