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Helpware Claimed Company

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more

EMPLOYEE PARTICIPANTS: 875

TOTAL RATINGS: 15359

CEO: Robert Nash

HR or Marketing? Claim Your Free Employer Account

Joining Helpware - Employee Onboarding

Employee Sentiment

The prevailing opinion from employees about joining Helpware is that the company was prepared on their first day. Helpware employees concluded that their overall onboarding experience was positive. 94% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Answer	Percent
Yes	96%
No	4%

Did you have a positive onboarding experience when you were hired at your current company?

Answer	Percent
Very Prepared	36%
Prepared	40%
Somewhat Prepared	19%
Unprepared	3%
Very Unprepared	2%

How prepared was your company on your first day of onboarding?

Answer	Percent
Yes	94%
No	6%

Was your direct manager helpful with your onboarding during your first 90 days?

Meet Your Managers

Your direct manager highly affects your experience at a company; overall managers at Helpware are rated an A+. At Helpware most employees said they received feedback every week or once a month. 68% of employees also said they felt comfortable giving their managers feedback. Learn More about your managers at Helpware.

Answer	Percent
Every week	67%
Once a month	18%
Once a quarter	11%
Once a year	3%
Never	1%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	9%
No	91%

Does your boss expect you to work when you're on vacation?

Answer	Percent
Yes	68%
No	32%

Do you feel comfortable giving your boss negative feedback?

Negotiate Salary

If you think you and your skill set should be valued higher than your offer, negotiate your salary! 14% of men and 33% of women at Helpware said they negotiated their salaries. On average, Helpware employees earn $112,692. Helpware ranks in the Top 10% for compensation in Lexington, KY. Learn More about Salaries at Helpware.

Average Salaries at Helpware by Department

$129k*

Engineering

$132k*

Product

$99k*

Design

$93k*

Marketing

$88k*

Operations

$57k*

Admin

$114k*

Business Dev

$87k*

Finance

$81k*

Communications

$66k*

Customer Support

$103k*

$98k*

$177k*

Legal

$134k*

Sales

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Get Acclimated

Now that you’ve joined Helpware, get acclimated. Is lunch a social time or do people sit at their desks? At Helpware the most common answer selected by employees is a 1 hour break. Understand your coworkers and why they’ve chosen to stay at Helpware, many employees say it’s because of the comfort & familiarity.

Answer	Percent
Company Mission	3%
Comp & Benefits	19%
Co-Workers	5%
Comfort & Familiarity	48%
Career Advancement Opportunities	25%

What's the main reason you stay at your current company?

Answer	Percent
>1 hour	11%
1 hour	68%
45 minutes	5%
30 minutes	10%
I eat at my desk	6%

How long do you take for lunch breaks?

Answer	Percent
Multiple times a week	26%
Once a week	10%
Once a month	19%
Once a quarter	17%
Never	28%

How often do you socialize with team members outside of work?

Professional Development

Helpware ranks in the Top 5% of companies for professional development in Lexington, KY. 74% of employees feel as though Helpware is beneficial to their continuous career growth, and 75% said they had a mentor at the office. Learn More about Professional Development at Helpware.

Answer	Percent
Yes	75%
No	25%

Do you have a mentor at work?

Answer	Percent
Yes	74%
No	26%

Does your current company provide you meaningful opportunities for career advancement?

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