Helpware Employee Reviews
Out of 2991 Helpware employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Helpware improve their work culture. The Sales team, with 100% positive reviews, reports the best experience at Helpware compared to all other departments at the company. The HR team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
flat organization that is transparent
Good people and style of communication
Our leadership team are so hands on with all agents at work. Our Leadership respects us and create comfortable working environment that alleviate the working process.
THEY ALWAYS LISTEN TO ANY CONCERNS I MIGHT HAVE
They are involved in a lot of processes in the company and have shown their indifference
What does the leadership team need to get better at?
Bettwr everything communications listwning caring
Very open and listens to the feedback
Communicate with team members, collect feedback form (eNPS doesn't work)
Providing clear and non-contradicting instructions. Sometimes confusions happen based on different instructions received
Everything as it would appear as there is no leadership
What is the best part about your compensation package?
above market salary for my role
Medical, dental, vision insurance and paid time off
FOOD VOUCHERS AND PRIVATE INSURANCE
La de los vales de despensa
Review from Admin Dept
It grows with my ability to perform.
Why do you feel undervalued and what would make you feel better about your compensation?
I think we deserve more because the workload had increased
They dont carw aboit anyone they lie and arw horrible
I'd like to have a bigger salary and more benefits
I earn less than the market average.
i would love a raise since our client keeps telling us how good of a work we've done
What are some of the best things about your team?
The mutual respect and support even if not their direct role.
Pro-active when engaging to fellow co-workers. Each of the team are great team players. Very local to his/her suggestions to some matters at work.
WE CARE ABOUT EACH OTHER AND SUPPORT EACH OTHER
Most of the team is easy to work with, open-minded and committed.
The team is the best ever, enjoy every minute spent with them
What do your coworkers need to improve and how could you work together better?
I don't think that my colleagues need something
Better talking points better training
Someone need to be more attentive and learning faster
We all should follow procedures better and be clear when doing one thing or another
Be more involved in the work process, self-development, admit mistakes
What is most positive about the culture and environment at your company?
Always learning something and opportunity to provide help to other departments
Company prioritizes the well-being of employees, offers support at all levels within the organization, and has policies in place that encourage respect, trust, empathy, and support
COMMUNITY, SUPPORT AND RESPECT ARE THE ONES
El estar para ayudarnos y explicar cosas que no sabemos
Review from Admin Dept
culture, people, activities and all efforts - it's inspired
What needs to change to make the company culture better?
Everything they need to start listening morw
Everything is OK for me
Make the installations more social compatible
Nothing to change about our culture
To have more supportive relationships
What did you like most about the interview process?
fast and to the point, no fluff
IT WAS FLUENT, EASY AND MET MY EXPECTATIONS
It was tough - from the good side, they carefully select great talents
They provided feedback as you answered.
there was a friendly atmosphere, conversation was kept in a positive manner, not stressing, experience sharing and welcoming,
What would you improve about your company's interview process?
It can be improved higly more.
What makes you most happy at work?
Having to work everyday in such a great working environment and positive ambiance of all fellow employees at work.
ENVIRONMENT, TEAM WORK, RESPECT AND COMMUNITY
Me encanta hacer todas las actividades, el conocer gente nueva y ver sus experiencias y habilidades
Review from Admin Dept
when all tasks are done, it's correctly done and my colleagues are satisfied
My freedom to smile and never stop transforming.
What's going wrong and how can it be improved?
I don't know info about a financial situation or results in the company - for it means that I don't know what I should expect and how it influence my life.
feels like people just don't have quality standards
I think they know but they perfer to fill their own pockets
I don't feel appreciated nor are my efforts being recognized
Sometimes the communication with manager is really tough
What do you like best about your company?
The atmosphere and people here is inspired
The team that I'm part of, and the amazing variables of a day-to-day.
High salary package and compensations
allowing working remotely, convenient format of meetings, friendly environment
Everybody is free to express themselves and that makes us feel welcome, not excluded in any way!
What would you most like to see improved at your company?
Salary and benefits should be better
Nothing that I can think of.
working hours flexibility, higher quality equipment,
Better benefits. They are great now, but they could definitely improve.
I do not have anything in mind