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Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
Helpware Company Culture
Helpware Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.9/5
Helpware CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Robert Nash
95 /100
See More
Diversity at Helpware
Top 10%Top 10% of Similar Size Companies on Comparably
A
Diverse employees at Helpware have rated CEO Rating, Team, and Executive Team as the highest categories they have scored
Women at Helpware
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Women at Helpware have rated CEO Rating, Executive Team, and Team as the highest categories they have scored
Helpware eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
81
Helpware employees are 81% more likely to recommend Helpware as a great place to work
| 85% | Promoters |
|---|---|
| 11% | Passives |
| 4% | Detractors |
Working at Helpware
Working at Helpware is rated highly by 875 employees, across various culture dimensions. Helpware employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Helpware’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in Lexington, KY. See below in detail how working at Helpware was rated by employees.
Overall Company Culture at Helpware
A+
Overall Company Culture at Helpware is rated A+
Last updated months ago
Top
5%
Helpware ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Helpware Employee Reviews
Out of 2991 Helpware employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping Helpware improve their work culture.
| Positive Reviews | 90% |
|---|---|
| Constructive Feedback | 10% |
Positive Reviews From Helpware Employees
- What did you like most about the interview process?fast and to the point, no fluff
- What is most positive about the culture and environment at your company?Always learning something and opportunity to provide help to other departments
- What are some of the best things about your team?The mutual respect and support even if not their direct role.
Constructive Feedback From Helpware Employees
- What do your coworkers need to improve and how could you work together better?I don't think that my colleagues need something
- Why do you feel undervalued and what would make you feel better about your compensation?I think we deserve more because the workload had increased
- What needs to change to make the company culture better?Everything they need to start listening morw
Helpware Company Information
Helpware Company Overview
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
Helpware was founded in 2015 and its current CEO is Robert Nash. Since its inception 11 years ago, Helpware has grown to 1500 employees.
Helpware Mission, Vision & Values
Helpware Mission Statement
Helpware is a fusion of amazing people, culture, innovation, technology, and ideas all driving towards a single purpose: Revolutionary Customer Experiences. Our Mission is to consistently and happily deliver the world’s best concierge-level of services. Defined by joy and relentless innovation – We are proud to be differentiated as an Amazing People as a Service business.
Helpware Vision Statement
Helpware’s vision is delivering relentless Consumer Empowerment and Experience interactions through API and Integration enabled human task services. We partner with the best and fastest-growing brands in the world to consistently create superior customer experiences. Together we grow, together we give back, together we scale.
Helpware Values
- Experience: Wake up Each Day and find a way to optimize every interaction
- Freedom to Smile: It translates into everything we touch and always reminded that each day we have the opportunity to spread joy
- Truly Amazing People: We protect our Culture: We deliver from our “core”
- Attuned and Sensitive: Focused and driven through Emotional Intelligence
- Always Find a Path: We Do what we Say we’ll do for our Partners
- Never Stop Transforming: Process, Procedure, Technology
- Proud of the “Why”: Unashamedly driven by integrity behind every interaction
| Headquarter | 110 W Vine St, 5th Floor Ste 17 Lexington, KY 40507 United States of America |
|---|---|
| Website | www.helpware.com/?utm_source=comparably&utm_medium=referral&utm_campaign=profile |
| Founding Date | 2015 |
| Tel | +1 (949) 273-2824 |
| Company Status | Private |
| Jobs | www.helpware.com/company/careers?utm_source=comparably&utm_medium=referral&utm_campaign=profile |
| Social Sites |
Helpware Competitors
Helpware competitors include SupportNinja. Helpware ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how Helpware compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
The Helpware experience
Office in Guadalajara
Anniversary in Manila
Kyiv
Guadalajara coffee area
Guadalajara
General meeting in Guadalajara
Manila
Manila
Guadalajara
Helpware Employees
Helpware has 1500 employees. 875 employees at Helpware have reviewed Helpware across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 875 Helpware employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Helpware are pleased with their total compensation at Helpware, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Helpware are extremely happy with their team. 875 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Helpware are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Helpware believe the environment at Helpware is positive. Most Participants believe the pace of work at Helpware is comfortably fast. About 91% of the employees at Helpware work 8 hours or less.
Overall, the employees at Helpware are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Helpware employees generally work 8.2 hrs a day
Work Hours
A Day in the Life
Employees at Helpware report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at Helpware have 1 meeting
Meetings
A Day in the Life
97% of Helpware employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Helpware employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
82% of Helpware employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Helpware employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
98% of Helpware employees call their work environment positive
Environment
Joining Helpware - Employee Onboarding
The prevailing opinion from employees about joining Helpware is that the company was prepared on their first day. Helpware employees concluded that their overall onboarding experience was positive. 94% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Helpware KPIs and OKRs
At Helpware 81% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Helpware's KPIs and OKRs is essential for its success. Out of 146 Helpware employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 136 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Helpware Salaries
How much does Helpware pay?
How much do people at Helpware get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Helpware is $112,692, or $54 per hour, while the estimated median salary is $111,667, or $53 per hour.
At Helpware, the highest paid job is a Corporate Counsel at $183,443 annually and the lowest is a Receptionist at $47,411 annually. Average Helpware salaries by department include: Engineering at $128,915, Design at $98,912, Product at $131,906, and Customer Support at $65,524. Half of Helpware salaries are above $111,667.
648 employees at Helpware rank their Compensation in the Top 10% of similar sized companies in the US (based on 1974 ratings) while 646 employees at Helpware rank their Perks And Benefits in the Top 25% of similar sized companies in the US (based on 770 ratings).
Salaries contributed from Helpware employees include job titles like Office Manager and Sales Rep. Comparably data has a total of 1 salary records from Helpware employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $112k | $112k | 33rd Percentile |
50th Percentile $158k | $158k | 50th Percentile |
67th Percentile $223k | $223k | 67th Percentile |
83rd Percentile $239k | $239k | 83rd Percentile |
100th Percentile $281k | $281k | 100th Percentile |
$112,692*
Average Compensation
$111,667*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Helpware Salaries by City
Helpware Salaries by Department
Diversity & Inclusion at Helpware
Diverse employees at Helpware score the company 83/100 across various culture categories, placing Helpware in the Top 10% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Helpware across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Helpware Perks & Benefits
Health & Wellness
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Performance Bonus
Office Perks
- Work From Home Policy
- Unique Office Space
Helpware PTO
Helpware's PTO and Vacation policy typically gives 10-15 days off a year with 91% of employees expected to be work free while out of office. Paid Time Off is Helpware's most important benefit besides Healthcare when ranked by employees, with 35% of employees saying it is the most important benefit. Helpware's benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Helpware Careers
Helpware Jobs
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Helpware Internship Program
Acquiring a position in Helpware's Internship Program is generally not difficult. Why intern at Helpware? Employees are extremely happy at Helpware and rate their office perks as good. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Helpware employees say they’re never bored at work. Additionally, 70% have developed close friendships with their co-workers.
How difficult is it to get an internship at Helpware?
Customer Support
IT
Very Difficult3%
Somewhat Difficult15%
Not Difficult46%
Difficult8%
Does Not Offer Internships28%
Answered by 39 Customer Support Interns
Very Difficult0%
Somewhat Difficult0%
Not Difficult67%
Difficult0%
Does Not Offer Internships33%
Answered by 6 IT Interns
Frequently Asked Questions regarding Helpware
What is Helpware address?
Helpware location is at 110 W Vine St, 5th Floor Ste 17
Who is the CEO of Helpware?
Helpware CEO is Robert Nash, their score by employees is 95
What is Helpware eNPS?
The eNPS for Helpware is 81
What is the salary for Jr Product Manager in Helpware?
Jr Product Manager average salary in the US is 88k
What are the salaries in the Customer Support in Helpware?
The average salaries for Customer Support in Helpware is 66k
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