A
80/100
Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
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Helpware Compensation Employee Reviews
All
Positive
Constructive
What is the best part about your compensation package?
above market salary for my role
Medical, dental, vision insurance and paid time off
FOOD VOUCHERS AND PRIVATE INSURANCE
La de los vales de despensa
Review from Admin Dept
It grows with my ability to perform.
The salary is fair and even more than the market average. Bonuses are generous as well
We can decide what is best for us.
Health insurance-Easy to get medical care
Review from Admin Dept
We can choose what options are best for us.
the best part about your compensation package is having High incentives.
The best part is that I can work from home and that saves me a lot in transportation and time to commute, so in the end it feels like I'm getting more compared to previous jobs where I had to travel like 4 hours a day and pay transportation.
I believe it's fair and just
Having a compensation package LOL
Just grateful for the benefits LOL
Medical Insurance and Food Vouchers
Quarterly bonuses and insurance included
Quarterly bonuses and insurance included
It is paid hourly which motivates me to keep time and be productive.
I enjoy that we get Valez especially since they recently increased
Other bonuses, quarterly bonuses, insurance
Why do you feel undervalued and what would make you feel better about your compensation?
I think we deserve more because the workload had increased
They dont carw aboit anyone they lie and arw horrible
I'd like to have a bigger salary and more benefits
I earn less than the market average.
i would love a raise since our client keeps telling us how good of a work we've done
I feel the company could explore the possibilities of innovating the way they show appreciation for their employees, i don't feel very confident working for a company that reduces employee bennefits saying 'Due to the global economic situation' purposes we deserve more!
I would increase the salary and add some benefits
Maybe an annual increase to employees pay would help.
Support of team members abroad
Have dependents on my HMO
Review from Customer Support Dept
Compensation is not enough and different from the other. Not competitive
FEEL UNVALUED DUE TO LEADERS DONT TAKE TIME TO EXPLAIN ERROR. THEY JUST ASSUME
Review from Customer Support Dept
I want to ear more money
Birthday bonus, a raise (haven't had one in 3 years working)
Birthday bonus was removed from us, no raises in 3 years, and benefits removed from our insurance
I WORK HARD, DO MY BEST BUT IT'S NOT ENOUGH. SINCE LONG TIME I DON'T HAVE EXTRA BONUS.
Compensation and wage are not equally even if you prove yourself and excel they do not want to do anything to keep you
I think I'm paid fairly but being in the company for more than a year I believe I deserve a slight increase of compensation. And it would be more fair to reorganize bonus system as employees on different positions have different possibilities to get bonus payment.
Customer care service isn't the most easy job. I would appreciate it if we could help in more psychological aspects.
Compensation does not exceed industry standards- total compensation package is fair but not generous- though the company has taken strides recently to incorporate a 401k with company match- this may improve as the company continues to experience growth!
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