Helpware Leadership Employee Reviews
What do you like best about the leadership team?
flat organization that is transparent
Good people and style of communication
Our leadership team are so hands on with all agents at work. Our Leadership respects us and create comfortable working environment that alleviate the working process.
THEY ALWAYS LISTEN TO ANY CONCERNS I MIGHT HAVE
They are involved in a lot of processes in the company and have shown their indifference
Their involvement in all activities and company life
The fact they are ready to listen to everyone and care about culture
They listen to my proposals and help to come up with the best solution to enhance our processes. That's the most important for me
They are supporting and caring, they go the extra mile.
They take time to listen and understand.
The leaders make sure that every members of the team has equal opportunity in every and all aspect of their carrier.
The communication is easy, all of the top managers are approachable and ready to assist anytime you need. They value their and your time and work-life balance
Once again, they see me as a person and not only as an employee, and I can see that because whenever I need anything, they always try their best to fulfill my requests.
They make me feel part of the team and like I'm actually doing things right.
They work really hard to keep everybody happy and make us feel together even tho we work in different countries.<3
They are always trying to keep the company together with multiple activities and caring about their employees and that's awesome!
my Tl is an empath and very understanding of my needs
They don't seem very diligent about pulling some of the other company members to promote them to leadership even when campaign standards are really high sometimes.
Of those I know, they are easygoing and always cheerful
Asparing way of managing multinational company
What does the leadership team need to get better at?
Bettwr everything communications listwning caring
Very open and listens to the feedback
Communicate with team members, collect feedback form (eNPS doesn't work)
Providing clear and non-contradicting instructions. Sometimes confusions happen based on different instructions received
Everything as it would appear as there is no leadership
Leadership rarely reaches out to employees, there's no constant development or feedback
They are the best!!! among others
- more engagement to the staffs - open door policy
Communication and Respect to the team
My manager is very great.
Better communication and continuos updates regarding the situation of the company or any benefit given or lost
Review from Operations Dept
be less squared. To think outside of the box!
None, they're perfect. Nothing needs to be done.
Nothing. Everything is flawless and organized.
The leadership team already is agent-centric. They will need to continue or better themselves at those.
Review from Customer Support Dept
goal-oriented and better communications between agents and leaders
Review from Customer Support Dept
Take into account the laws of all countries.
Take the Initiative. Think Critically. Listen Effectively. Motivate Others. Be Disciplined. Continue to Learning. Know How to Delegate.
To be able to identify the needs of its employees. Healthcare with dependents is a must.
Empathy, resolve issues and be open to help us as employees with doubts