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Helpware Claimed Company

Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more

EMPLOYEE PARTICIPANTS: 875

TOTAL RATINGS: 15359

CEO: Robert Nash

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Helpware Retention Score

Helpware is in the Top 5% of similar sized companies in its ability to retain quality employees. 62% of employees would not leave Helpware if they were offered a job for more money while 93% are excited to go to work each day. Overall, 88% of Helpware's employees feel the company is doing what it should to retain them while 12% may be considering new employment. Quality employees are difficult to find which makes retaining them all the more important.

Last updated months ago.

Where This Score Ranks Helpware's Retention

TOP
5%
In the Top 5% of 2117 Similar Sized Companies on Comparably
1st
1st place versus 1 competitors rated on Comparably

Jan

Mar

Jun

Dec

Oct

A+87 / 100

Jan

Who Ranks Helpware's Retention the Highest?

Department - Admin 100/100

Department - Sales 96/100

Department - Customer Success 95/100

Who Ranks Helpware's Retention the Lowest?

Gender - Non-Binary 64/100

Ethnicity - Hispanic or Latino 78/100

Tenure - 1 to 2 Years 78/100

Helpware Retention At a Glance

Helpware's Retention score is rated an "A+" by 849 employees. The category helps understand Helpware's focus and commitment to retaining employees in their organization.

Over the past three months, Helpware's Retention score has remained steady at 87/100. Helpware ranks in 1st place versus 1 competitors which include SupportNinja. The Admin and Sales departments are likely to stay at the company the longest, while the Customer Support and IT departments are likely to have the highest turnaround.

Helpware's Retention score is in the Top 5% of 2117 similar sized companies (1,001-5,000 Employees) on Comparably.

Helpware's Retention Trendline

Helpware87
Similar Size on Comparably

How Helpware's Retention Score is Calculated

Answer	Percent
Yes	81%
No	19%

Do you believe you're paid fairly?

Answer	Percent
Yes	97%
No	3%

Do you look forward to interacting with your coworkers?

out of 100

How would you rate the quality of your coworkers?

Answer	Percent
Yes	93%
No	7%

Are you typically excited about going to work each day?

Answer	Percent
Every week	67%
Once a month	18%
Once a quarter	11%
Once a year	3%
Never	1%

How often do you get valuable feedback on how to improve at work?

Answer	Percent
Yes	95%
No	5%

Do you approve of the job your executive team is doing at your company?

Answer	Percent
Yes	88%
No	12%

Do Your Company Leaders Do What They Should to Retain You as an Employee?

Answer	Percent
Very Secure	38%
Secure Enough	44%
Neutral	15%
Insecure	3%
Very Insecure	0%

How secure do you feel your job is at your company?

Answer	Percent
Yes	70%
No	30%

Do you have a close friend at work?

Answer	Percent
Yes	53%
No	47%

Would you leave your current job for a 20% raise at a different company?

Answer	Percent
Multiple times a week	26%
Once a week	10%
Once a month	19%
Once a quarter	17%
Never	28%

How often do you socialize with team members outside of work?

Answer	Percent
Yes	24%
No	76%

Do you feel burnt out at work?

Answer	Percent
Yes	79%
No	21%

Are you challenged at work?

Answer	Percent
Yes	62%
No	38%

Would you turn down a job offer today, for slightly more money?

Answer	Percent
Yes	90%
No	10%

Are you proud to be a part of your company?

Helpware's Retention Rank Against Similar Sized Companies on Comparably

TOP

Helpware ranks in the Top 5% of other companies on Comparably with 1,001-5,000 Employees for Retention Score.

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