A+
92/100
Helpware Claimed Company
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. read more
HR or Marketing? Claim Your Free Employer Account
Helpware Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Having to work everyday in such a great working environment and positive ambiance of all fellow employees at work.
ENVIRONMENT, TEAM WORK, RESPECT AND COMMUNITY
Me encanta hacer todas las actividades, el conocer gente nueva y ver sus experiencias y habilidades
Review from Admin Dept
when all tasks are done, it's correctly done and my colleagues are satisfied
My freedom to smile and never stop transforming.
I love what we do, and our team
Doing what i love serving people
Review from Admin Dept
Being able to work together to create happy customers.
Completing tasks, achieve better results, monitor the progress of the team
Having the freedom to do my work at my own rhythm and not having someone chasing me around. That makes my day very peaceful and makes me want to work every day.
Getting things done and being recognized for it
Most customers are amazing and we know each other so well that we basically interact as friends, so I'm really happy about that!
Some customers are really sweet and we know each other so well, that we basically interact as friends.
the way they make sure that we keep getting random free food instead of raising our salaries
I don't dream of labour
Whenever I successfully help a client by meeting my KPIs
Feedback from management, culture and my team
The feedback i recieve from managers
I enjoy working with my collogues, it is fun to be here.
Excellent, The environment and the team surrounding.
What's going wrong and how can it be improved?
I don't know info about a financial situation or results in the company - for it means that I don't know what I should expect and how it influence my life.
feels like people just don't have quality standards
I think they know but they perfer to fill their own pockets
I don't feel appreciated nor are my efforts being recognized
Sometimes the communication with manager is really tough
To do better on inside building infrastructure to create and more relaxing and stress working environment. Creating lounges where agents can relax and rest and chill.
This comment might be shown publicly, but there will never be any way to identify or attribute it to you. Please keep your feedback constructive.
Tasks are repetitive and suggestions are often ignored
? 223 / 5,000 Translation results Translation result Prioritize giving more complete and continuous training to employees, even if they have already been in the company for some time, it is necessary to refresh their knowledge and that will result in better work in terms of applied processe
Need to change /improved environment and the management
Sometimes the work piles up because there are not enough agents.
f the quality of the processes mattered more than the quantity of work
Need to have more opportunities to grow
Review from Customer Support Dept
Nothing so far to report
I don't think we need any improvement.
the account manager for mexico needs to work on a sustainable development plan and not sell "experts" without having them, I feel that we offer more than what we can sometimes and end up having problems with the client because of that; which ends up being the servitude of the client so that he does
The campain is the worst, we don´t get assitance from our leadership and our company has us with the worst compan
Review from Customer Support Dept
We were underpaid for our work
What do you like best about your company?
The atmosphere and people here is inspired
The team that I'm part of, and the amazing variables of a day-to-day.
High salary package and compensations
allowing working remotely, convenient format of meetings, friendly environment
Everybody is free to express themselves and that makes us feel welcome, not excluded in any way!
The ease of working at home
Teamwork, very jolly people, easy to work with, collaborative, good appraisal systems and the company likes to get feedback from its employees.
Flexibility, working remotely, communication with global team
Our culture and the leadership team
Their work ethic and positive environment.
the way we can express ourselves
Everyone is welcome here. Either you are a college graduate or a high school graduate as long as you have the necessary skills and having the right attitude then you are most certainly be welcome to work here.
I like the working environment
Gives opportunity to grow and get new experience
Medical insurance, career growth opportunities.
I really appreciate the company culture and how supportive and collaborative everyone seems to be
The company is built on a foundation of truly connected cultures which is defined by joy and relentless innovation.
work station and the work itself
I love the leadership, it maintains a healthy and productive organizational culture
continues learning and growth opportunities
What would you most like to see improved at your company?
Salary and benefits should be better
Nothing that I can think of.
working hours flexibility, higher quality equipment,
Better benefits. They are great now, but they could definitely improve.
I do not have anything in mind
THe benefits like savings fund or a bigger percent for the groseries cards
Set standards, hight quality feedback, check of management (if teams are satisfied with their mng)
Work Compensation ($) value the hard work of employees everyday
HMO benefits and LOB allowance for trainers
more interaction activities, working from home office is great but I'd like to get to know more people.
Facility. Like having a dedicated nap room and recreational office.
I would like to see the company improve its overall performance. It is already good but I would love to see it at its best
Improving the initial training process, and implementing more possibilities to grow within the company regularly, not only when the opportunity comes.
More benefits and regular review
Creating fair standards for employee performance assessment within your organization can create a more fair and inclusive corporate culture.
I would suggest that the company expand its operations by opening more branches in different parts of the world.
facilities especially the pantry area
KEEP LEADERSHIP TEAM UPDATE OF ALL UPDATES UPTRAINING AS NEEDED
Review from Customer Support Dept
I would love to see the salary given increased so that it can reflect the market standards within the company at the other branches and also that it is reasonably proportionate to the local cost of living
Services that we provided. And how we handle candidates
×