Hilton Grand Vacations Employee Reviews
Out of 147 Hilton Grand Vacations employee reviews, 70% were positive. The remaining 30% were constructive reviews with the goal of helping Hilton Grand Vacations improve their work culture. The Sales team, with 92% positive reviews, reports the best experience at Hilton Grand Vacations compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Great leadership manage teams well
Always listen to the team
Insipirational with a proven process
Supportive management always there to encourage
They can be encouraging and fun.
What does the leadership team need to get better at?
Being leaders and making decisions.
Everything, no support at all
The same respect we are trained to give agent the leadership team should be treated the same. We are all human going through things. This creates a culture so we are meeting our mission statement creating owners from the inside
Communication & CDC STANDARDS to the client & employee
Being Authentic, growing team members, and providing constructive feedback
Review from Marketing Dept
What is the best part about your compensation package?
The pay is great when you have the right leadership guiding you and giving you the right tools for success. Not to mention how many times they have got my oay check wrong. I shoukd have to check and see if im being oaid correctly becaue they seems to mees up your check more than they should
Excellent benefits insurance hotel perks
Earned bonuses PTO sick time
Full benefits with retirement plan
Discounted hotels to stay at.
Why do you feel undervalued and what would make you feel better about your compensation?
Not appreciated for all we do
If I was treated with understanding and respect
As a leader my job was building a team. What made my team successful was my focus was treating them like I want My previous experience helped me to identify with my teams needs and with my training my agents made more than me. Aa leader the hardest part is managing the person on a hamster wheel.
Due to not being recognized as an employee & feeling outcasted by management. N having new hire onboarding a month later after i was hired. Communication, respect & recognition for dedication & experience in reason why to be hired to tge company
Company does not promote or grow employees. You can make a lot of money in a production position, but don't expect much more than that. Opportunities are slim to none. AVOID THIS INDUSTRY
Review from Marketing Dept
What are some of the best things about your team?
They are like family we treat each other like a family
Everyone is the same all get along
Great camaraderie. Team faces same challenges together.
Focused on delivering high results
Diversity and encouragement for each other.
What do your coworkers need to improve and how could you work together better?
Communication & follow through with plan of action so it does not affect the days of work ahead. Like the guest/owners check ins & departures. The cleanliness of the units/townhomes.
What is most positive about the culture and environment at your company?
Paid time away from work.
You could be who you are no judgment
Everyone comes in to perform at a high level
Team engagement and morale is high in my group
This remote based work, so home is comfortable.
What needs to change to make the company culture better?
Having goals or standards that are achievable.
Establish transparent and trust worthy management
Everything.. New training program for everyone that was with Diamond Resorts. So they are on the same page as Hilton grand vacations. & give the quality of work to each client , guest & future owner.
What did you like most about the interview process?
This is not relevant To the experience
How HR return your email sometimes same day
They give a variety of people opportunity
They were directly calling me Monday morning to get more time to do an in depth interview.
Review from Sales Dept
It was quick and easy
What would you improve about your company's interview process?
More positive & do not tell me about reasons why previous employee is being demoted & than suddenly let go. Its none of mu business.
What makes you most happy at work?
Coworkers the guests who come from all over the country
Working with people i enjoy and the opportunity to make good money
Selling packages at a good pace
A great set of people and an excellent environment
Review from Sales Dept
Talking to different people around the world and interacting with my coworkers
What's going wrong and how can it be improved?
The availability of locations, fee structure, and cleanliness of resorts.
Communication with MasterCorp & Hilton. Mastercorp is use to their old ways& does not see the standards that fit for the future of Hilton Grand vacations.
I would like to better recognised and compensated better
Review from Marketing Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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