Hopper – Your customer service could pick up the phone and address problems immediately. When they finally did call back their english was so bad I could not understand them. I just want a complete refund for a flight I was never booked on. NOT Hooper credit! Because I will NEVER use your company again

Hopper Claimed Company

Hopper is an app that uses big data to predict and analyze airfare read more

EMPLOYEE PARTICIPANTS: 43

TOTAL RATINGS: 406

CEO: Frederic Lalonde

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Your customer service could pick up the phone and address problems immediately. When they finally did call back their english was so bad I could not understand them. I just want a complete refund for a flight I was never booked on. NOT Hooper credit! Because I will NEVER use your company again

Other Employee Reviews for Hopper

Briefly describe your overall experience at your company

I love my company and my coworkers

What does the leadership team need to get better at?

Hiring practices by Human Resources
Leadership review

What can this brand most improve?

They have no customer service. They outsource their "customer setvice" who has limited access to information and customer accounts and will refuse to transfer a customer to anyone at Hopper.

Briefly describe your overall experience at your company

This company values its employees even at the faster phase. They always thrive for the betterment of not only the company but also the people who work for them.

What can this brand most improve?

Customer service is atrocious. The people are helpful but no way to chat or call someone means you're getting delayed support via email in a real time pricing environment. Poor form.

Rate your company

Your customer service could pick up the phone and address problems immediately. When they finally did call back their english was so bad I could not understand them. I just want a complete refund for a flight I was never booked on. NOT Hooper credit! Because I will NEVER use your company again

Other Employee Reviews for Hopper

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