35
eNPS Score
Q&A With Hopper Employees
Hopper employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Hopper
Treat your customers better. Be obsessed with their satisfaction with your services. Refund on time when a flight is cancelled. Right now it way below average and it completely removes the value of using Hopper vs going directly to the airline. At this point I'm never booking another flight on hoppe
Very very worst condition and very worst behaviour,worst rools and regulations,totaly I lose my money..totaly very worst
transparency and ownership from freddie
Customer Service Support is poor. The staff does seem to understand the questions and needs. information provided was inconsistent and often inaccurate.
We booked a room through Hopper and when we arrived, there were no rooms available. At 10 pm we were forced to find other accommodations. This was an incredible inconvenience.
Q&A With Hopper Employees
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Should I work at Hopper?
61% of Hopper employees would encourage their friends to become coworkers, whereas 13% are neutral and 26% would not recommend working at Hopper to their friends.
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
