Hopper – Treat your customers better. Be obsessed with their satisfaction with your services. Refund on time when a flight is cancelled. Right now it way below average and it completely removes the value of using Hopper vs going directly to the airline. At this point I'm never booking another flight on hoppe

Hopper Claimed Company

Hopper is an app that uses big data to predict and analyze airfare read more

EMPLOYEE PARTICIPANTS: 43

TOTAL RATINGS: 406

CEO: Frederic Lalonde

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Treat your customers better. Be obsessed with their satisfaction with your services. Refund on time when a flight is cancelled. Right now it way below average and it completely removes the value of using Hopper vs going directly to the airline. At this point I'm never booking another flight on hoppe

Other Employee Reviews for Hopper

Briefly describe your overall experience at your company

I love my company and my coworkers

What does the leadership team need to get better at?

Hiring practices by Human Resources
Leadership review

What can this brand most improve?

They have no customer service. They outsource their "customer setvice" who has limited access to information and customer accounts and will refuse to transfer a customer to anyone at Hopper.

Briefly describe your overall experience at your company

This company values its employees even at the faster phase. They always thrive for the betterment of not only the company but also the people who work for them.

What can this brand most improve?

Customer service is atrocious. The people are helpful but no way to chat or call someone means you're getting delayed support via email in a real time pricing environment. Poor form.

Rate your company

Treat your customers better. Be obsessed with their satisfaction with your services. Refund on time when a flight is cancelled. Right now it way below average and it completely removes the value of using Hopper vs going directly to the airline. At this point I'm never booking another flight on hoppe

Other Employee Reviews for Hopper

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