B+
77/100
Interactions Claimed Company
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world.
Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. read more
Interactions Environment Employee Reviews
All
Positive
Constructive
What is most positive about the culture and environment at your company?
I like that my manager has confidence in me and gives me a certain level of autonomy when doing my job. I also appreciate that so many people are willing to take time to explain and educate.
Review from Engineering Dept
Everyone - including cross departments - is helpful to each other and always welcomes questions with quick responses. There are close teams across the company where everyone supports each other.
DE&I, Zoom Events, and In-office Visit
Review from Operations Dept
It's a small company – what's not to like about that! It also has an established healthy culture. Opportunities to make improvements and learn new skills are everywhere if one makes a little effort to explo
Review from Engineering Dept
For those of us who have been with the company for more than five years, there is a real sense of having been in the trenches and seen the company grow. We've each been in many different roles and understand the business from the ground up and we're proud.
Review from Operations Dept
marketing team teammates and what we do
Review from Marketing Dept
Co-workers that are always ready to help one another
Review from Customer Success Dept
The culture is one of inclusivity and belonging and I appreciate how much time and energy is spent on fostering and cultivating that culture to thrive in a remote-first environment.
Review from HR Dept
There are two things that contribute the most to the positive environment, flexibility and people. Being remote is a huge plus for flexibility in work and life. The people I work with are incredible and make coming to work everyday exciting and fun.
Review from HR Dept
The fact that questions are always welcome. I try to foster this within my team by always reiterating there are no "stupid" questions, and the majority of things are up for discussion. Getting everyone's point of view on a topic is extremely important, and helps look at problems from every angle.
Review from Engineering Dept
Some of my coworkers are good to work with. However, as a whole, the organization still has problems with cross-team communication and goal setting.
Review from Engineering Dept
Autonomy, flexibility, & embracing disruption.
Review from Design Dept
People that are here - choose to be here and want to be here. Great people.
Review from Engineering Dept
They are all caring and willing to help
Review from Customer Success Dept
They do their best to care for remote workers and get them involved.
Review from Customer Success Dept
I love working with my teammates.
Review from Marketing Dept
Promotes Flexibility and communication amongst all!
Celebration of Diversity and Inclusion. At Interactions, we truly feel we are safe to be authentic at work.
the sense of all pulling for the same goal
Review from Operations Dept
It's okay not to have all the answers. You don't have to be afraid to ask for help. A true team spirit prevails.
Review from Design Dept
What needs to change to make the company culture better?
This is Jeopardy! Anoop's lack of technical knowledge did damage, but his unwillingness to listen was catastrophic, why did the correction take so long? How much of the data we keep is truly worth keeping and even legal? How expensive should it be to generate a reports vs. handle calls?
Review from Customer Success Dept
Compensation, expectations
Review from Sales Dept
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