Interactions Employee Reviews | Comparably
Interactions Claimed Company
Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is a remote first company allowing employees to work from anywhere in the US. read more
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EMPLOYEE
PARTICIPANTS
108
TOTAL
RATINGS
2768

Interactions Employee Reviews

Out of 360 Interactions employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Interactions improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Interactions compared to all other departments at the company. The Sales team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

They make themselves available and are as transparent as can possibly be.

Review from Engineering Dept

Open communication; proof they know when the company's direction needs to be tweaked and outlines the appropriate steps for them and the company to take. It appears they take calculated steps and not drive the 'ship' in a willy nilly fashion.

Our leadership exhibits worthwhile behaviors in their words and actions: - promoting both personal and professional growth - being candid - being fair

Review from Engineering Dept

Leadership is transparent and doesn't make promises.

Review from Operations Dept

They provide frequent touch points

Review from Design Dept

What is the best part about your compensation package?

Compensation Reviews

I'm very appreciative of our health insurance offering. It's very generous in its coverage and the monthly premium is quite low compared to other health benefits I'm aware of.

Review from Engineering Dept

Insurance plans and paid time off

Top-notch insurance, excellent time off, summer Fridays

the health insurance including Benemax

Review from Operations Dept

Gold plan health insurance for family

Review from Customer Success Dept

What are some of the best things about your team?

Team Reviews

Loyalty; work horses; attitude; ability to work as a team; ability to offer support either with sharing work tasks or emotional support when a coworker needs to vent about a situation.

Talent, Capacity to success with the limited resources provided.

Review from Operations Dept

The best traits of my team are the kindness and respect they offer to each other.

Review from Engineering Dept

My team has largely been pared down to the point that most everyone we have is driven to succeed and doesn't need much extra motivation to give a good effort. We also have a good time.

Review from Operations Dept

We are all dedicated and passionate about doing our very best to meet client needs and ensure their retention

Review from Design Dept

What is most positive about the culture and environment at your company?

Environment Reviews

I like that my manager has confidence in me and gives me a certain level of autonomy when doing my job. I also appreciate that so many people are willing to take time to explain and educate.

Review from Engineering Dept

Everyone - including cross departments - is helpful to each other and always welcomes questions with quick responses. There are close teams across the company where everyone supports each other.

DE&I, Zoom Events, and In-office Visit

Review from Operations Dept

It's a small company – what's not to like about that! It also has an established healthy culture. Opportunities to make improvements and learn new skills are everywhere if one makes a little effort to explo

Review from Engineering Dept

For those of us who have been with the company for more than five years, there is a real sense of having been in the trenches and seen the company grow. We've each been in many different roles and understand the business from the ground up and we're proud.

Review from Operations Dept

What did you like most about the interview process?

Interviews Reviews

I was able to talk with multiple employees who would be my peers in order to get a better idea of 'a day in the life.' I was even able to speak with someone who was in a SVP position.

Review from HR Dept

Hearing about the growth plans for the business.

Review from HR Dept

What makes you most happy at work?

Outlook Reviews

Every day I have an opportunity to learn something. I love to learn new things.

Review from Engineering Dept

Working with others....although that experience has changed a bit since Covid. We're all remote, so we don't enjoy the old camaraderie activities such as Friday night drinks, group lunches, 'water cooler chats' and so on. We make the best of it though!!!

Problem Solving, and working with my team.

Review from Operations Dept

Building anything to make our product better or our team more productive.

Review from Engineering Dept

The energy, teamwork and getting work done as well as tackling issues as they arise

Review from Design Dept

What do you like best about your company?

Outlook Reviews

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