JetBlue Airways – Customer service, availability of humans to provide customer service especially when you, initiate changes that have a negative effect on your customer. 90 minute wait times are absurd! I do not believe anyone working at jetBlue would accept a 90 wait time when they call a company with a problem.

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TOTAL RATINGS: 6660

CEO: Robin Hayes

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Customer service, availability of humans to provide customer service especially when you, initiate changes that have a negative effect on your customer. 90 minute wait times are absurd! I do not believe anyone working at jetBlue would accept a 90 wait time when they call a company with a problem.

Other Employee Reviews for JetBlue Airways

What do you like best about your company?

Flexibility in schedule
Outlook review

What is the best part about your compensation package?

Profit sharing
Compensation review from Engineering Dept

Briefly describe your overall experience at your company

Challenging in a good way
Review from Customer Support Dept

Briefly describe your overall experience at your company

I fill the day with activities that I believe enhances our culture and avoid intact ion with our so called leadership
Review from Operations Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Never have I seen a major airline create an atmosphere of such disrespect for pilots. We are under compensated on all levels. Jetblue is not a destination airline for a career
Compensation review from Operations Dept

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Customer service, availability of humans to provide customer service especially when you, initiate changes that have a negative effect on your customer. 90 minute wait times are absurd! I do not believe anyone working at jetBlue would accept a 90 wait time when they call a company with a problem.

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