JetBlue Airways Operations Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Managers themselves were incredible but you dont work closely with them. You work with the supervisors that dont know how to be leaders and let you fail then proceed to give you a hard time for it.
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They are available and approachable
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I’m so grateful for my team. They are the best and it’s a amazing team to be a part of
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Always available to talk about anything.
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Culture and easy, quick access to any of them, needless to say how quick they respond!
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What does the leadership team need to get better at?
at creating a supportive, caring positive work environment.
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Stop micromanaging every single department in the office. That's why you hired Directors, VPs, etc.
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Real, meaningful communication, not pre-canned messaging. Tell it like it is, don't sugar coat and pretend things are great when we're in trouble
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Being more transparent and open about the long term plans of the company. In addition, the executive crew gets involved in items that should be worked and maintained on a analyst/manager level, instead of focusing in on the survival of the company. Very scripted, fake leadership.
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Telling the truth. Stop the spin
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What is the best part about your compensation package?
Free flight benefits includes family
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Flight benefits are pretty good
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Our flying benefits and annual pay raise
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Retirement package is the best in the industry
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Pay scale is in line with peers at other airlines.
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Why do you feel undervalued and what would make you feel better about your compensation?
A large part of my work day goes unpaid. I would like to be paid from when I arrive at work until I leave.
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Poor retention so it seems as if were treated as "they wont last long anyway who cares how they do or what they think", pay is way below affordable wages so they would need to give a major raise before changing any views.
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Base pay not particularly competitive, company says travel privileges make up for it but nothing can take the place of salary
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Industry standard profit sharing plan, versus a plan with payout triggers set unrealistically high.
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Something closer to other major US airlines would be nice.
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What are some of the best things about your team?
Inflight crewmembers who care about and cover each other.
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All of my coworkers are great to work with, always willing to help each other out when possible.
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Great colleagues at the individual contributor level. Lots of smart, driven, and caring people who want to do great things, though often hampered by weak leadership
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The analyst/senior analysts are the backbone and brains of the operation. Great people and pull more weight than they should have to. Airline would be dead without these crewmembers.
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Extremely knowledgeable, capable, and willing to help out
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What do your coworkers need to improve and how could you work together better?
Everyone needs to learn to work as a team, not compete with eachother because one person has better customer service skills, or learn to actually help others when needed instead of sitting there laughing at us for it.
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This is mostly a group of low educated lower socioeconomic people. If the company hired better quality I believe we would not have the labor problem we are facing
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Team work and fairly handed flights to teams.
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They need to stand up for themselves and realize they should be paid equal to their peers.
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Train people right. No, first off, hire the right people for the job.
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What is most positive about the culture and environment at your company?
Fellow Crewmembers are the best thing
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Really friendly office environment, the people are great and you can build real professional relationships and friendships. Many coworkers become genuine friends outside of work
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The executive crew killed the culture. My favorite thing about JetBlue is Friday at 5pm.
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We get the job done no matter what the obstacles are
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We brought humanity back to the airline
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What needs to change to make the company culture better?
Senior Leadership team has diminished what little culture was left. The only way to improve culture would be to do a cleaning house and replace all of the Senior Leadership team. Even people who have been with the company for 10-15 years have noticed a rapid decline in company culture lately.
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Fire all of the executive management team ASAP
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Better care and compensation for employees
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Every position is important but each position varies in importance as well.
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Better incentives to go above and beyond and more incentives to share in the company's success. A vision that comprises of something other than constant cost cutting.
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What did you like most about the interview process?
That the company did not display any age discrimination
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Interviewing was smooth and easy, had a good, natural conversation with the manager and director for the role. Got a quick tour of the office as well which I loved because I got to see people in their actual work environments.
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Low key interview process that is mostly about interpersonal relationships
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The interview was very relaxed.
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Friendliness of the interview team.
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What would you improve about your company's interview process?
The pilot interview period should be shorter.
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Allow departments to higher there own people instead of one size fits all mentality.
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Let pilots hire pilots, not HR hiring pilots. Pilots should be involved with hiring flight attendants too. Remove any cognitive tests for pilot interviews and replace it with a full motion simulator test of basic flight skills.
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What makes you most happy at work?
Other Crewmembers who care about others
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Seeing customers excited to travel, or when assisting a customer who is very lost, and receiving gratitude for helping with something small.
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Doing a great job and having customers notice
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Team work and co workers
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enjoy interacting with people everyday
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What's going wrong and how can it be improved?
The COVID-19 pandemic has made this company (and leadership team) show its true colors. This company does not care about you. From unethical pay cuts, mandatory unpaid time off, extreme micromanagement, the list goes on for how this company treats its employees.
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Management has made a series of very bad decisions that have absolutely destroyed employee morale, damaged our public image, and eroded the culture of the company. People are the most unhappy I have ever seen, most are seeking jobs elsewhere as a result.
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Not enough resources in the right places. Frontline Employees are given the tasks of 2-3 people and expected to be able to function
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Our executives have no integrity
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Management treats the symptoms while the problems of flying planes go untreated.
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What do you like best about your company?
I do not like anything. I only work there for a paycheck!
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What would you most like to see improved at your company?
Nothing ever will change so no one bothers
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