Jimmy John's Employee Reviews
Out of 482 Jimmy John's employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Jimmy John's improve their work culture. The Engineering team, with 80% positive reviews, reports the best experience at Jimmy John's compared to all other departments at the company. The Product team offered the most constructive feedback, with 62% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Attentive and responsive, motivational and always helpful
They make sure stuff gets done, if theres and issue with our store they make sure to help fix the issue
We work well as a team to efficiently do our jobs.
Their willingness to step in when needed
Just everyone do their job they're assigned to do we're all a team
What does the leadership team need to get better at?
Letting employees eat, also informing that your cutting my pay
Listening to emplyees. I am a assistant GM. I have 5 Years and am not being trained or moved up. GM have low experance, gosip and target emplyees.
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Pretty much none of them have been trained or if they have the owners tell ignore training. GM only has like a week of training and doesn't know anything about his position. Upper management do everything behind closed doors with little to no communication with staff and are cliquey.
Communication, with customers and coworkers. Especially the new employees, I did not feel welcomed
What is the best part about your compensation package?
Health issurance, dental, and vision; all works great
Everything is good and fresh
Review from Engineering Dept
I am not too sure
Didn't have one a compensation package
Mileage reimbursement. Gas prices are too high not to have some compensation.
Why do you feel undervalued and what would make you feel better about your compensation?
I make 16.50 with is a good a assistant Gm. There was no other benifits that i got.
Because I work harder than anyone in my store, 50+ hours a week, having held every position within the store over a decade. They gaslight me and disregard any attempts to help them, then turn and blame me for stuff outside my control so they can knock me back down because I'm "expensive."
A significant pay raise would make me feel more valued.
There is not respect in this company. When employees start asking questions, you are not longer a good employee.
Review from Customer Support Dept
I don't feel undervalued just underpaid. I do a lot for the company to keep deliveries possible
What are some of the best things about your team?
Hardworkkng, teachable, for the most part reliable.
My management team works together to solve issue going on within the store.
My team is great! they work hard. They set me up as long as i set them up. We all work great. Its the Gms lack of comuncation or being held acoutable that makes emplyees want to leave not the job its self.
We all come together and get the job done some could hold up there in and do more but I don't complain I just do my job
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What do your coworkers need to improve and how could you work together better?
They don't hold meetings, nothing is effectively communicated. We're expected to follow directions and don't ask questions.
Being able to communicate better with greeting customers and new employees
Following olicies and protocol set in place
They need to do their entire jobs and not sit around, just waiting. If they were paid more, they'd be happier, too. It's stupidly simple, really. Jimmy John's pulls in millions of dollars a year and overspends on advertising. Stop it and pay your essential workers.
There were very few employees who have stayed with the company who had a positive impact on my particular store. Many have since left, leaving them with a mostly abhorrent staff. I was harassed, threatened, all by colleagues who were not let go because the manager was in desperate need of employees.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Everybody tries to help eachother, nobody is left out to dry
The emplyees i work with. I love the work pace and that everyone trys to set eachother up. The negstive part comes when the Gm never sets shifts up. I was just assistant Gm it left everyone futrates always trying to catch up when the Gm should be the best worker.
Family environment feels good and want to come there
Review from Customer Success Dept
The customers are respectful to me
The customers are a lot of times nice to us the work environment is great some could use some adjusting other then that we have fun at work
What needs to change to make the company culture better?
Accountability with the owners and upper management. Effective communication. Actual training.
Follow policies and procedures set forth by company
Work/lifs balance. The office has it not the field team
Review from Operations Dept
There needs to be a mandated training course for new employees rather than hoping they will learn on the job as well as sensitivity training.
Review from Customer Support Dept
Start by paying your employees a living wage. Next start a fund for driver tires. Then start giving regular raises. Then stop taking away manager bonuses when something vital breaks like the oven or heater or cold table.
Review from Sales Dept
What did you like most about the interview process?
Welcoming vibe, wasnt an Intimidating Experience.
Very straight to the point
They hired me at 14. Without an application
It was simple. No stressful. You walk in sit in the lobby telk then about yourself and then wait to load into the system if your hired and do your vidoes.
The manager was very kind and seemed like he truly cared
Review from Customer Success Dept
What would you improve about your company's interview process?
Actually vetting applicants and explaining the details of the job before hiring them.
It needs to be more than a greeting and "when can you start?" Anyone will be hired regardless of whether or not they are even able to perform the job.
Review from Customer Support Dept
There was not an interview
Review from Sales Dept
Make it more favorable to people with no experience and difficult schedules
Review from Sales Dept
They really only hire friends or people they personally know instead of giving actual hard working people a chance
Review from Sales Dept
What makes you most happy at work?
Interacting with "regulars" and new customers every day.
Seeing people having a good day.
Review from Customer Success Dept
Being able to do the things that need to be done and not just stand online
Flexible work schedules every week.
Review from Customer Support Dept
My coworkers make it enjoyable
What's going wrong and how can it be improved?
Managers are disrespectful towards customers and even one of my managers isnt excited to go to work
The owners are running this place into the ground. They need to actually invest into fixing the store and training personnel, both in the stores and upper management.
Everything need to be improved
Women treated better and policues followed
As a delivery driver, we ensure that your food reaches the community. Yet we get no car insurance help, no real, tangible benefits, low pay, and low hours. You could improve this by introducing a union to the entire company, no matter the owner. Force a union and you will see happy workers.
What do you like best about your company?
I always stayed busy and those I cared about made the job tolerable.
Review from Customer Support Dept
Simplicity and acknowledgment from time to time.
Review from Sales Dept
The great energy
What would you most like to see improved at your company?
Mandated sensitivity training and consequences for irresponsible/ harmful actions.
Review from Customer Support Dept