Lifetouch Employee Reviews
Out of 174 Lifetouch employee reviews, 53% were positive. The remaining 47% were constructive reviews with the goal of helping Lifetouch improve their work culture. The Product team, with 73% positive reviews, reports the best experience at Lifetouch compared to all other departments at the company. The Operations team offered the most constructive feedback, with 76% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Approachable, accessible, Look out for the best interest of the team.
They are there for me whenever I need them
They completely understand me as a photographer and a human being. And that is very hard to find these days.
Get rid of the silos. There is no accountablity.
Co workers are easy going and love kids; all hard working people. Managers are iffy, some are really good at what they do and some have no idea what they are doing.
What does the leadership team need to get better at?
Listening to field photographers as we are the ones in the field photographing with all respect they are not and having better communication in general
Stop lying to people about how much work there is
Professionalism, management, respect for others
Communicating and sick payrollfor team members.
telling employees the truth would be nice
What is the best part about your compensation package?
Health care benefits and paid vacation.
I am able to bring home awesome picures
Review from Sales Dept
I get a certain time and I get commission
Review from Sales Dept
Esop plan is a positive
My ability to to earn and receive bonuses and perks .
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work I'm required to do In my job I belive I am definitely underpaid and have zero benefits so I belive all employees with 1 year of service or more should receive benefits also I am cross trained in every program lifetouch offers yet I have never received a pay increase for this
More money and better management
Immefaiate action instead of fighting for what I need
Low salaries as compared to industry and region, I received a 25K bump in pay when I moved to another company in the same role.
I absolutely felt undervalued the entire last 5 out of 7 years I worked at Lifetouch.
What are some of the best things about your team?
The Studio staff is great.
Always willing to help out and give guidance and help.
The small talks and jokes. That was it.
Everyone i have worked with has a bright bubbly personality, mostly for the kids
Everyone is nice, looka put for each other, constantly teaching one another and they stick together
What do your coworkers need to improve and how could you work together better?
Don't throw away the season employees because they become a certain age as long as they can still perform their duties they should not be disregarded
Review from Product Dept
They would benefit from professionalism, especially with children.
Their photigraphy and custoner skilks.
Difficult to develop a sense of team because of constant fear of re-orgs.
The people are not bad, just not my type.
Review from Operations Dept
What is most positive about the culture and environment at your company?
I have great staff willing to work
I didn't witness any discrimination
Attitude of the fellow team members.
The children are the best part
I get to be myself and I don't have to hide behind someone I am not
What needs to change to make the company culture better?
Management is a huge issue mostly due to inexperienced people having photo manager positions who refuse to acknowledge or listen experienced field photographers with mire experience I've seen this the most in the LW area so I'd say management needs to be looked into with better communication
Management needs to be more accepted
Review from Operations Dept
Value the employees more and listen to their input. Something as simple as not being willing to replace broken chairs does not value employees.
Review from Operations Dept
Paid vacation and holiday pay
Review from Operations Dept
Im not sure because since Shutterfly bought Lifetouch, there is little to no communication about what is going on.
What did you like most about the interview process?
Does not apply to my feed back
I liked that it was virtual, clear, and professional.
Very nice and inviting also interested in employees
It was quick and easy
Nice people, they really just want you to seem excited to take photos of kids and want to make them look their best
What would you improve about your company's interview process?
Be fair and ask questions relevant to the position
Review from Operations Dept
I wish the manager had explained the job process better than he orginally did.
Review from Sales Dept
Nothing. They hire on the spot because they’re too desperate to take time to think about who should and should not be
Review from Sales Dept
Hire people who actually care
Review from Operations Dept
What makes you most happy at work?
When guest have a great experience
The children make me happiest
When the job bags are fully stocked on what we need, sometimes they dont and we have to scramble to get what we need
The adventure, going somewhere new everyday. The people i work with
Going home is probably the best part.
Review from Operations Dept
What's going wrong and how can it be improved?
A faster and nicer approach. It's a minimum wage job and workers are judged too harshly
Over promise and under deliver.
Leadership doesn't appreciate or show loyalty to their employees.
staff!!! phone numbers to real people at anytime of day to pay for hotel room instead of me. or sleeping in cars on jobs
Customers need to learn that not every photo will be perfect and to stop yelling and forcing kids to do photos if the child it in literal tears... and management needs to be more mindful of employees time.
What do you like best about your company?
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What would you most like to see improved at your company?
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