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LivePerson Claimed Company
We help brands create Curiously Human™ digital experiences.
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LivePerson Company Culture
LivePerson Culture
This score is derived from employee ratings & reviews2.8/5
LivePerson's Overall Culture is rated D+
Top Rated Culture Dimensions
Diversity
B-Perks & Benefits
B-Environment
C+Professional Development
C+Compensation
CLivePerson CEO
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Robert LoCascio
54 /100
See More
Diversity at LivePerson
Top 40%Top 40% of Similar Size Companies on Comparably
B-
Diverse employees at LivePerson have rated Perks And Benefits, Manager, and Environment as the highest categories they have scored
Women at LivePerson
Bottom 25%Bottom 25% of Similar Size Companies on Comparably
D+
Women at LivePerson have rated Leadership, CEO Rating, and Manager as the highest categories they have scored
LivePerson eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-23
LivePerson employees are -23% more likely to recommend LivePerson as a great place to work
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Working at LivePerson
Working at LivePerson is rated below average by 57 employees, across various culture dimensions. LivePerson employees rate Perks And Benefits highest among all categories, and think that Outlook and Meetings have the most room for improvement, putting LivePerson’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in New York. See below in detail how working at LivePerson was rated by employees.
Overall Company Culture at LivePerson
D+
Overall Company Culture at LivePerson is rated D+
Last updated months ago
Bottom
25%
LivePerson ranks in the Bottom 25% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterLivePerson Employee Reviews
Out of 38 LivePerson employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping LivePerson improve their work culture.
| Positive Reviews | 77% |
|---|---|
| Constructive Feedback | 23% |
Positive Reviews From LivePerson Employees
- What are some of the best things about your team?Some people are talented and hardworking
- What are some of the best things about your team?Kind people focused on AI
- What makes you most happy at work?Salary, working from home, work-home live balance
Constructive Feedback From LivePerson Employees
- What would you improve about your company's interview process?Train the interviewers better and improve coordination
- What's going wrong and how can it be improved?Too many things to put here - but ultimately driven from the Top. Im sure the stock price would triple if the CEO left!
- Why do you feel undervalued and what would make you feel better about your compensation?Leaders at LP think that pay is the reason everyone works, as long as they pay you ok, they dont need to care about anything else.
LivePerson Company Information
LivePerson Company Overview
We help brands create Curiously Human™ digital experiences.
LivePerson was founded in 1995 and its current CEO is Robert LoCascio. Since its inception 31 years ago, LivePerson has grown to 1127 employees.
LivePerson Mission, Vision & Values
LivePerson Mission Statement
LivePerson helps brands create Curiously Human™ digital experiences.
LivePerson Vision Statement
We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and relationships with the trusted brands.
LivePerson Values
- Dream big
- Help others
- Pursue expertise
- Own it
| Headquarter | 530 7th Ave New York City, NY 10018 United States of America |
|---|---|
| Website | www.liveperson.com/ |
| Founding Date | 1995 |
| Company Status | Public |
| Stock | LPSN |
| Social Sites |
LivePerson Competitors
LivePerson competitors include Redbooth and ChaCha. LivePerson ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how LivePerson compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
LivePerson Employees
LivePerson has 1127 employees. 57 employees at LivePerson have reviewed LivePerson across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 57 LivePerson employees give their leadership a grade of D, or Bottom 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at LivePerson are not very pleased with their total compensation at LivePerson, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at LivePerson are generally satisfied with their team. 57 Participants grade the quality of their coworkers a C. Less than half believe the meetings at LivePerson are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at LivePerson believe the environment at LivePerson is positive. Most Participants believe the pace of work at LivePerson is extremely fast. About 42% of the employees at LivePerson work 8 hours or less, while 12% of them have an extremely long day - longer than twelve hours.
Overall, the employees at LivePerson are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining LivePerson - Employee Onboarding
The prevailing opinion from Comparably users in New York about their company is that it was very prepared on their first day. New York employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
LivePerson KPIs and OKRs
Employees’ understanding of LivePerson's KPIs and OKRs is essential for its success. Out of 2 LivePerson employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
LivePerson CEO & Leadership
LivePerson CEO - Robert LoCascio
54 /100
Robert’s approval rate is lower compared to CEOs at similar sized companies, putting Robert in the Bottom 15% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in New York. Robert LoCascio’s employees rank LivePerson in the Top 40% for Perks And Benefits, in the Top 50% for Environment, and in the Top 50% for Professional Development. LoCascio is generally unpopular with LivePerson employees, but ranks especially low with employees with the company for 2 to 5 Years, and by Caucasian employees and Asian or Pacific Islander employees. However, employees with 3 to 6 Years experience have a slightly more favorable view of the CEO. When compared to LivePerson’s competitors, Robert LoCascio ranks below both ChaCha CEO Scott Jones and Redbooth CEO Yuri Sagalov.
LivePerson Leadership
The LivePerson Executive Team is rated a “D” and led by CEO Robert LoCascio, Executive Vice President of Business Affairs and General Counsel Monica Greenberg, and Chief Technology Officer Eran Vanounou
Robert LoCascio CEO / President
Mr. Robert P. LoCascio, also known as Rob, has been the Chairman and Chief Executive Officer of LivePerson, Inc. since... read more
Monica Greenberg Executive Vice President of Business Affairs and General Counsel
Ms. Monica L. Greenberg serves as the Executive Vice President of Business Affairs and General Counsel at LivePerson... read more
Eran Vanounou Chief Technology Officer
Mr. Eran Vanounou has been the Chief Technology Officer at LivePerson Inc. since February 2014. Mr. Vanounou served as... read more
Daniel Murphy Chief Financial Officer
Mr. Daniel R. Murphy, also known as Dan has been the Chief Financial Officer of LivePerson Inc. since May 3, 2011 and... read more
Michael Montour Senior Vice President of North American Sales
Mr. Michael Montour has been Senior Vice President of North American Sales at LivePerson Inc. since September 2015. Mr.... read more
Alex Spinelli CTO & EVP product, technology, and operations
Alex Spinelli serves as the CTO & EVP product, technology, and operations for LivePerson. Alex started at LivePerson in... read more
David Flammia VP Operations
David Flammia serves as the VP Operations for LivePerson. David started at LivePerson in February of 2018. David is... read more
Loveen Advani SVP, Corporate Finance, Strategy & Investments
Loveen Advani serves as the SVP, Corporate Finance, Strategy & Investments for LivePerson. Loveen started at LivePerson... read more
Gareth Florence VP, Head of Finance, CAO/Atlanta
Gareth Florence serves as the VP, Head of Finance, CAO/Atlanta for LivePerson. Gareth started at LivePerson in February... read more
LivePerson Salaries
How much does LivePerson pay?
How much do people at LivePerson get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at LivePerson is $119,411, or $57 per hour, while the estimated median salary is $115,890, or $55 per hour.
At LivePerson, the highest paid job is a Director of Sales at $212,846 annually and the lowest is a Technical Support at $38,000 annually. Average LivePerson salaries by department include: Customer Support at $72,124, Design at $135,739, Legal at $139,416, and IT at $100,938. Half of LivePerson salaries are above $115,890.
30 employees at LivePerson rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 94 ratings) while 30 employees at LivePerson rank their Perks And Benefits in the Top 40% of similar sized companies in the US (based on 32 ratings).
Salaries contributed from LivePerson employees include job titles like Senior Marketing Manager, Financial Analyst, HR Manager, and Recruiter. Comparably data has a total of 5 salary records from LivePerson employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $62k | $62k | 1st Percentile |
17th Percentile $90k | $90k | 17th Percentile |
33rd Percentile $115k | $115k | 33rd Percentile |
50th Percentile $175k | $175k | 50th Percentile |
67th Percentile $228k | $228k | 67th Percentile |
83rd Percentile $271k | $271k | 83rd Percentile |
100th Percentile $296k | $296k | 100th Percentile |
$119,411*
Average Compensation
$115,890*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
LivePerson Salaries by City
LivePerson Salaries by Department
Diversity & Inclusion at LivePerson
Diverse employees at LivePerson score the company 70/100 across various culture categories, placing LivePerson in the Top 40% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at LivePerson across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
LivePerson Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
LivePerson PTO
LivePerson's PTO and Vacation policy typically gives 10-15 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
LivePerson Careers
LivePerson Jobs
No Recent Jobs found for LivePerson on Comparably
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H1B Visa
In 2019, LivePerson applied for 5 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
LivePerson has a total of 1127 employees
5
Total Applied
H1B Applications Outcome
- 100% Granted (5 out of 5)
- 0% Denied ( out of 5)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 5)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 5)
This data was calculated using publicly sourced data from OFLC Performance Data
Let LivePerson Know You Want To Work There
Overview of Candidates Interested in LivePerson on Comparably
Candidates By Department
All Industries | 67% | |
|---|---|---|
Product | 33% |
Candidates By Location
New York City | 67% | |
|---|---|---|
Seattle | 33% |
Frequently Asked Questions regarding LivePerson
What is LivePerson address?
LivePerson location is at 530 7th Ave
Who is the CEO of LivePerson?
LivePerson CEO is Robert LoCascio, their score by employees is 54
What is LivePerson eNPS?
The eNPS for LivePerson is -23
What is LivePerson revenue?
LivePerson revenue is $219M
What is the salary for Community Manager in LivePerson?
Community Manager average salary in the US is 78k
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