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They need to want to help and to work along, it seems as though they dont care to.
What needs to change to make the company culture better?
Gather more imput from the drivers and solve the common issues they share and find solutions that serve the company as a whole
What's going wrong and how can it be improved?
There is a lack of caring on the other sider of the phone. If there is an issue the customers and the drivers are on their own if they cant work it out alone. Support is just there so they can say they have it they dont help with anything.
Why do you feel undervalued and what would make you feel better about your compensation?
It would be nice to be treated like a human being. I would feel better about compensation if i didnt have to come out of pocket so much when the app malfunctions it dosent even matter what you can prove you can send 100 screen shots whatever the malfunctioning system says takes priority.
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