Latest Announcements and Updates
MaestroQA Claimed Company
MaestroQA makes omnichannel quality assurance software for modern support teams.
Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT. read more
MaestroQA Company Culture
MaestroQA Culture
This score is derived from employee ratings & reviews4.5/5
MaestroQA's Overall Culture is rated A-
Top Rated Culture Dimensions
CEO Rating
A+Executive Team
A+Leadership
A+Manager
A+Professional Development
A+MaestroQA CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Vasu Prathipati
85 /100
See More
Diversity at MaestroQA
Top 35%Top 35% of Similar Size Companies on Comparably
B
Diverse employees at MaestroQA have rated Manager, Team, and Leadership as the highest categories they have scored
Women at MaestroQA
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at MaestroQA have rated Team, Manager, and Leadership as the highest categories they have scored
MaestroQA eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 30%Top 30% of Similar Size Companies on Comparably
Recommend to a Friend?
47
MaestroQA employees are 47% more likely to recommend MaestroQA as a great place to work
| 61% | Promoters |
|---|---|
| 25% | Passives |
| 14% | Detractors |
MaestroQA Company News
Announcing our Series A!
November 11th, 2021November 10th, 2021November 12th, 2021
Read more about our latest round of funding on Forbes:
https://www.forbes.com/sites/rebeccaszkutak/2021/09/29/already-profitable-maestroqa-raises-25-million-to-bring-the-human-touch-back-to-customer-service/
Working at MaestroQA
Working at MaestroQA is rated highly by 72 employees, across various culture dimensions. MaestroQA employees are most satisfied about CEO Rating, Executive Team, and Leadership categories, putting MaestroQA’s culture in the Top 15% compared to similar sized companies on Comparably and in the Top 5% compared to other companies in New York. See below in detail how working at MaestroQA was rated by employees.
Overall Company Culture at MaestroQA
A-
Overall Company Culture at MaestroQA is rated A-
Last updated months ago
Top
15%
MaestroQA ranks in the Top 15% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
MaestroQA Employee Reviews
Out of 238 MaestroQA employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping MaestroQA improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From MaestroQA Employees
- What are some of the best things about your team?Everyone that we work with is generally very passionate, very kind, and very understanding. There is no ego at Maestro. There are also some incredible bright and hard working folks - they push me to achieve my highest potential
- What do you like best about the leadership team?the leadership team is transparent about their goals, motivations and decision criteria, making it easy to be invested in them. They are also open to being challenged constructively, which is a great model to set for a feedback culture
- What is the best part about your compensation package?We are definitely taken care of in more ways than one, and the company emphasizes both the importance of mental and physical health based on our benefits. (Unlimited PTO, great health insurance options)
Constructive Feedback From MaestroQA Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Having a visibility on compensation structure/program would be great
MaestroQA Company Information
MaestroQA Company Overview
MaestroQA makes omnichannel quality assurance software for modern support teams. Etsy, Mailchimp, Peloton, Zendesk, and more use MaestroQA to improve agent performance, optimize CX processes, unlock business-level insights, and enable amazing customer experiences - all while improving the metrics that matter like retention, revenue, and CSAT.
MaestroQA was founded in 2016 and its current CEO is Vasu Prathipati. Since its inception 10 years ago, MaestroQA has grown to 67 employees.
MaestroQA Mission, Vision & Values
MaestroQA Mission & Values
Our mission is to transform customer service teams into the Voice of Customer Experience for 10M people around the world.
| Headquarter | 33 West 17th Street New York City, NY 10011 United States of America |
|---|---|
| Website | www.maestroqa.com/ |
| Founding Date | 2016 |
| Company Status | Private |
| Jobs | www.maestroqa.com/careers |
| Social Sites |
Listen to MaestroQA members talk about what it is like working here
Operations Team outing at the Knicks opening night!
Customer Success team volunteering at a New York City homeless shelter.
MaestroQA Employees
MaestroQA has 67 employees. 72 employees at MaestroQA have reviewed MaestroQA across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 72 MaestroQA employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at MaestroQA are pleased with their total compensation at MaestroQA, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at MaestroQA are extremely happy with their team. 72 Participants grade the quality of their coworkers an A+. The majority believe the meetings at MaestroQA are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at MaestroQA believe the environment at MaestroQA is positive. Most Participants believe the pace of work at MaestroQA is comfortably fast. About 32% of the employees at MaestroQA work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.
Overall, the employees at MaestroQA are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
MaestroQA employees generally work 9.6 hrs a day
Work Hours
A Day in the Life
Employees at MaestroQA report the work pace is comfortably fast
Work Pace
A Day in the Life
99% of MaestroQA employees look forward to interacting with their team every day
Coworkers
A Day in the Life
MaestroQA employees most often take unlimited paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of MaestroQA employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
MaestroQA employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
99% of MaestroQA employees call their work environment positive
Environment
Joining MaestroQA - Employee Onboarding
The prevailing opinion from Comparably users in New York about their company is that it was very prepared on their first day. New York employees concluded that their overall onboarding experience was positive. 74% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
MaestroQA KPIs and OKRs
Employees’ understanding of MaestroQA's KPIs and OKRs is essential for its success. Out of 71 MaestroQA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 61 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
MaestroQA CEO & Leadership
85 /100
MaestroQA CEO Awards and Recognitions
MaestroQA’s CEO Vasu Prathipati started in this role in 2016. Vasu’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in New York. With a high CEO score, Vasu Prathipati has won the Best CEOs in 2023. MaestroQA’s CEO is highly regarded especially by employees in the Customer Support department, employees with Entry Level experience, and Hispanic or Latino employees. However, Female employees, employees with 3 to 6 Years experience, and employees in the Engineering department have a less favorable view of the CEO and believe there is room for improvement. Compared to MaestroQA’s competitors, Vasu Prathipati ranks right above Talkdesk CEO Tiago Paiva. Under Prathipati’s leadership, MaestroQA employee respondents are most happy about their Executive Team and the company’s Leadership. Perks And Benefits and Gender are two areas, according to respondents, where MaestroQA could stand to see real improvement.
MaestroQA Leadership
The MaestroQA Executive Team is rated an “A+” and led by CEO Vasu Prathipati, CTO and Co-founder Harrison Hunter, and VP of Sales Jon Parisi
Vasu Prathipati CEO / President
Vasu Prathipati serves as the CEO / President of MaestroQA.
Harrison Hunter CTO and Co-founder
Harrison Hunter serves as the CTO and Co-founder of MaestroQA.
Jon Parisi VP of Sales
Jon Parisi serves as the VP of Sales of MaestroQA.
Lauren Alexander VP of Marketing
Lauren Alexander serves as the VP of Marketing of MaestroQA.
Domenic Nucci VP of Customer Success
Domenic Nucci serves as the VP of Customer Success of MaestroQA.
Julie Pierce VP of People
Julie Pierce serves as the VP of People of MaestroQA.
Vasu Prathipati CEO and Co-Founder
Vasu Prathipati serves as the CEO and Co-Founder of MaestroQA.
Cheryl Yu VP of Strategic Alliances
Cheryl Yu serves as the VP of Strategic Alliances of MaestroQA.
Brian Luskey VP of Product
Brian Luskey serves as the VP of Product of MaestroQA.
MaestroQA Salaries
How much does MaestroQA pay?
How much do people at MaestroQA get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at MaestroQA is $150,000, or $72 per hour, while the estimated median salary is $140,000, or $67 per hour.
At MaestroQA, the highest paid job is a Sales Manager at $225,000 annually and the lowest is an Operations Manager at $75,458 annually. Average MaestroQA salaries by department include: Sales at $327,221, IT at $91,965, Design at $110,000, and Engineering at $153,571. Half of MaestroQA salaries are above $140,000.
69 employees at MaestroQA rank their Compensation in the Top 20% of similar sized companies in the US (based on 140 ratings) while 69 employees at MaestroQA rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 138 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $110k | $110k | 1st Percentile |
20th Percentile $146k | $146k | 20th Percentile |
40th Percentile $196k | $196k | 40th Percentile |
60th Percentile $225k | $225k | 60th Percentile |
80th Percentile $250k | $250k | 80th Percentile |
100th Percentile $334k | $334k | 100th Percentile |
$150,000*
Average Compensation
$140,000*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
MaestroQA Salaries by Department
Diversity & Inclusion at MaestroQA
Diverse employees at MaestroQA score the company 85/100 across various culture categories, placing MaestroQA in the Top 35% of companies on Comparably with 51-200 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at MaestroQA across various culture dimensions.
The VC that led our Series A has a partnership with Howard University that has helped us develop a pipeline of interns. Additionally, 50% of their investment returns from MaestroQA go directly to Howard. ,,The customer service industry is an incredibly diverse one. We take pride in the fact that our software empowers professionals to develop their skills and careers.
Ranked Culture the Highest
Ranked Culture the Lowest
MaestroQA Perks & Benefits
Remote first with frequent onsite gatherings.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Employee Stock Purchase Plan
Office Perks
- Pet-Friendly
- Company Social Outings
- Work From Home Policy
- Unique Office Space
MaestroQA PTO
MaestroQA's PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
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MaestroQA Careers
MaestroQA Jobs
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Frequently Asked Questions regarding MaestroQA
What is MaestroQA address?
MaestroQA location is at 33 West 17th Street
Who is the CEO of MaestroQA?
MaestroQA CEO is Vasu Prathipati, their score by employees is 85
What are the salaries in MaestroQA
The average salary for employees in MaestroQA is 150000$
What is MaestroQA eNPS?
The eNPS for MaestroQA is 47
What is the salary for Operations Manager in MaestroQA?
Operations Manager average salary in the US is 75k
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