Massage Envy Claimed Company
Massage Envy is a network of franchised therapeutic massage clinics. read more
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Lack of communication, incorrect paychecks multiple times, months without management, poor planning when it comes to restocking, owners seem all about money and not about your comfort as an employee.
What did you like most about the interview process?
I liked the friendly inviting space. The staff were welcoming and supportive.
What does the leadership team need to get better at?
Communication, and having a team in general. Our leadership has been 2 people at multiple locations and us having no location manager for 8 months now.
What is most positive about the culture and environment at your company?
The attempt at raising moral through small holiday activities. But that feels like a cover to the actual issues that if fixed would positively affect the whole clinic and things would run much smoother.
Why do you feel undervalued and what would make you feel better about your compensation?
The level at which you can gain benefits is not achievable by most employees without significant burn out. Which then puts you under the required hours and you lose said benefits. Lowering the required full time hours would help. Having payroll done correctly would also help.
What do your coworkers need to improve and how could you work together better?
We recently gain several new employees and were having issues with consistency in cleaning our rooms before they arrived. I have asked for a refresh for all employees on room cleanings and the answer I received was a packet of procedures to be signed. No hands on check ins. No constructive solution.
What's going wrong and how can it be improved?
The constant turn around at the company has lead to many clients being frustrated and canceling memberships and the lack of communication with lack of an in house manager has employees at a loss when issues arise. An email does not help with a problem needing solved at the front desk in that moment.
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