Massage Envy Claimed Company
Massage Envy is a network of franchised therapeutic massage clinics. read more
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Therapists at Massage Envy should, ideally, perform light to deep pressure; however, at the clinic where I was employed, this was not considered to be of importance upon hiring new therapists. As a result, our clinic was ill-equipped to meet the needs of our client base.
Why do you feel undervalued and what would make you feel better about your compensation?
Raising the membership rates for clients has happened twice in the past year with no increase to therapist pay rates as a result. There are no opportunities for growth or pay raises as they are directly determined by clients’ willingness to reschedule more appointments or add on additional services.
What's going wrong and how can it be improved?
Each time the leadership changed our clinic suffered. The loss of the last clinic manager was devastating to morale and no explanation was ever given, though by all accounts and based on historical patterns we could only speculate he put the interests and safety of the therapists ahead of anything.
What needs to change to make the company culture better?
The staff was beyond ill-trained and regularly created problems for therapists rather than serving as an ally in customer service. Clients I had been working with for years began inquiring as to the competency of the front desk staff due to the front desk staff’s lack of knowledge and poor service.
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