Have the same goals. Be on the same page. Know what's expected and stay accountable
Management doesn't know how to do the job of communicate with customers. Doesn't know the supply they carry or how it works. Sales just makes up there own rules and sweeps the mistakes under the rug
They don't care what you do as long as it gets done and you leave them alone. If you ask questions they get defensive and demanding. Friendly work atmosphere, where you learn the right thing to do and it is embraced by everyone. Teamwork and communication on a daily basis