
There is nothing positive about this company.
My team members are great. They are taken advantage of. Management is the problem.
Millions of denials because of HHSC errors. It seems like case workers aren't held accountable. New CCRs are not properly trained,which causes even more errors.
I have had superior scores and percect attendance for a year and a half and was finally rewarded by being promoted to a pilot program in appeals where I spend most of my time as a CCR because this new department was grossly overhired and there is not enough work for us. Now I am working two roles.