Maximus Employee Reviews
Out of 424 Maximus employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Maximus improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Maximus compared to all other departments at the company. The Admin team offered the most constructive feedback, with 38% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They care about their job and they can be understanding
They are good people, but can be a little power-hungry
They appear supportive at this time.
Always listens to my concerns.
Willing to listen without hearing
What does the leadership team need to get better at?
Get rid of the operational managers, some of the managers and the delivery manager SC. Maximus Gang REstart
A honest leader who has their best interest at heart
Review from Operations Dept
Caring about people ethically and morally
Leadership should not engage in workplace bullying and treat their employees with basic human decency
Listening & creativity, response time to internal inquiries.
What is the best part about your compensation package?
Its ok. decent pay. But dont offer bonuses if you have no intention for funding them.
Prescription prices are better here
Unlimited time off Sick time Health Insurance options that are affordable
Review from Marketing Dept
All the benefits plus great hourly wages as well
Annual bonuses and performance raises
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is not even near compared to all the work we do
Better pay and more pto
I have worked very hard to achieve superior scores, perfect attendance, and a stellar reputation for accuracy and work ethic but feel that my efforts to promote within the company have been hindered by the mistakes of others.
I have had superior scores and percect attendance for a year and a half and was finally rewarded by being promoted to a pilot program in appeals where I spend most of my time as a CCR because this new department was grossly overhired and there is not enough work for us. Now I am working two roles.
Making $18 to $20 per hour would be a good start. Having insurance like the city's insurance would be great.
What are some of the best things about your team?
We all work very collaboratively and are respectful of one another.
We have great communcation amongst outselves
They are funny and you forget at times that you're working
They're always willing to help you if they can or direct you into where you can find the answers you need
I have a good supervisor
What do your coworkers need to improve and how could you work together better?
I believe that my coworkers and I need an environment that fosters open communication and collaboration. Currently, there is a significant barrier to this, as management has restricted our ability to communicate with one another, stating that we "talk too much."
My coworkers are not the problem. It is management.
My team members are great. They are taken advantage of. Management is the problem.
We are all miserable here.
Plan to and actually accomplish something
What is most positive about the culture and environment at your company?
There are a lot of people who look like me
Ability to be able to work from home
There is nothing positive about this company.
remote work is the most positive feature of my company
Review from Marketing Dept
the environment is poor the the operation manager and some managers make it that way
What needs to change to make the company culture better?
Building an inclusive culture that values diversity and encourages input from all team members can enhance creativity and innovation. Ensuring that everyone feels heard and represented will contribute to a more positive workplace.
They need to make it a zero tolerance policy for bullying and actually believe staff when they report this abuse.
Direction, focus, consistency, information and leadership. All are lacking yet needed.
Actually value employees instead of treating them like kids. Our “team lead” literally calls us her kids
Hire better management...be inclusive...better pay
What did you like most about the interview process?
It was somewhat laid back and I didn't feel like I was in a courtroom being interrogated.
they don't interview you for the CSR position they just talk to you, via zoom call with a group of others. The recruiter gives you information about the company to see if you like the position or not.
Truthfully, I like the staff member that interviewed me because he saw how dedicated I was to being an advocate.
Nothing in particular, i suppose it was fast
the manager who interviewed me left, but they were very friend
What would you improve about your company's interview process?
Nothing. Most likely it was myself nervous anxious overwhelmed
I wasn't hired by this new awful company. I was hired years ago by the original owners.
What makes you most happy at work?
The wealth of knowledge from my coworkers
In essence, working on special reports with big data was more than just a job; it was a source of happiness and personal fulfillment. It combined my love for data analysis with the opportunity to make a positive impact, making each day at work a truly rewarding experience.
Review from Operations Dept
Flexibility and trust provided by manager
Knowing I am helping people.
The customers are awesome they make me smile
Review from Marketing Dept
What's going wrong and how can it be improved?
Develop a standardized protocol for outreach calls, outlining when and how to contact applicants at various stages of their application process. This should include a checklist of information that applicants need to provide to the County Assistance Office.
Micromanagment, managment abuses power by making up strict rules that arent writted down in the floor policy. It creates an environment that is difficult to focus on our jobs to help the caller.
Millions of denials due to HHSC error. I see it every day. Case workers are not held accountable. The CCRs are on the front line and responsible for trying to make sense of these cases that are screwed up six ways from Sunday. No one is properly trained.
Millions of denials because of HHSC errors. It seems like case workers aren't held accountable. New CCRs are not properly trained,which causes even more errors.
Realize we are humans and have lives.