-51
NPS
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McDermott International
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About McDermott International's Brand
Among its major competitors, McDermott International is ranked in 5th place for NPS while Subsea 7 is 1st, and McDermott is 2nd.Their current market cap is $127.86M
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
McDermott International Ranking
- #4 / 4 of its competitors
McDermott International NPS
McDermott International's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether McDermott International's customers would recommend using the product based on a scale of -100 to 100.
McDermott International Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
McDermott International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -63 | Mar 2022 | -63 |
Aug 2022 -50 | Aug 2022 | -50 |
Sep 2022 -36 | Sep 2022 | -36 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2022 -46 | Dec 2022 | -46 |
May 2023 -48 | May 2023 | -48 |
Jul 2023 -48 | Jul 2023 | -48 |
May 2024 -40 | May 2024 | -40 |
Jun 2024 -42 | Jun 2024 | -42 |
Oct 2024 -45 | Oct 2024 | -45 |
Sep 2025 -48 | Sep 2025 | -48 |
May 2026 -51 | May 2026 | -51 |
How Other Brands Compare
McDermott International is ranked #4 for NPS among its competitors. Subsea 7 and Saudi Aramco come in first and second, with KBR coming in at third. Among those competitors, it is the lowest valued company behind KBR.
McDermott International |  Saudi Aramco |  KBR |  Subsea 7 | |
| Global Ranking | #- | #712 | #- | #- |
| NPS | -51 | 32 | 23 | 83 |
| Valuation Updated every 24 hours for public companies | $127.86M | - | $5.24B | $3.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McDermott International NPS by Gender
McDermott International's NPS was rated -50 by Male customers on Comparably.
Male
-50
McDermott International's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
McDermott International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
McDermott International NPS by Ethnicity
McDermott International's NPS was rated -100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
McDermott International NPS by Usage
McDermott International's NPS was rated the highest by customers who have used McDermott International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
McDermott International NPS vs. Competitors
Compared to its competitors, McDermott International's NPS is rated right below Perma-Pipe.
| COMPANY | NPS Score | |
|---|---|---|
| Subsea 7 | 83 |
 | McDermott | 57 |
| Saudi Aramco | 32 |
| KBR | 23 |
 | Perma-Pipe | N/A |
| McDermott International | -51 |
McDermott International Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of McDermott International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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McDermott International Customer Loyalty Score by Gender
McDermott International's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
McDermott International Customer Loyalty Score by Ethnicity
McDermott International's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McDermott International.
70
out of 100
Asian or Pacific Islander
McDermott International Customer Loyalty Score by Usage
McDermott International's Customer Loyalty score was rated the highest by customers who have used McDermott International's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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McDermott International Customer Loyalty vs. Competitors
Compared to its competitors, McDermott International's Customer Loyalty score is rated right above Subsea 7, and is preceded by KBR.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Saudi Aramco | 84% |
| McDermott | 79% |
| KBR | 74% |
| McDermott International | 71% |
| Subsea 7 | 65% |
| Perma-Pipe | N/A |
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McDermott International Product Quality
2.9/5
McDermott International has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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McDermott International Product Information
McDermott International’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.mcdermott.com
- Company Size
- 10,000+ Employees
Quick Insights into McDermott International Product Quality
McDermott International's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used McDermott International's products/services for 2 to 5 Years.
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Ranked McDermott International Product Quality the Highest
Ranked McDermott International Product Quality the Lowest
McDermott International Product Quality Score by Gender
McDermott International's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
McDermott International Product Quality Score by Ethnicity
McDermott International's Product Quality score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McDermott International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
McDermott International Product Quality Score by Usage
McDermott International's Product Quality score was rated 2.6 stars by customers who have used McDermott International's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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McDermott International Product Quality vs. Competitors
Compared to its competitors, McDermott International's Product Quality score is rated right above Perma-Pipe, and is preceded by Subsea 7.
| COMPANY | Product Quality Score | |
|---|---|---|
| Saudi Aramco | 4.1/5 |
| McDermott | 3.9/5 |
| KBR | 3.8/5 |
| Subsea 7 | 3.2/5 |
| McDermott International | 2.9/5 |
| Perma-Pipe | N/A |
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McDermott International Pricing
McDermott International ROI & Value For Money
2.9/5
McDermott International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into McDermott International ROI
McDermott International's ROI score was rated highest by customers who have used McDermott International's products/services for 2 to 5 Years, and rated lowest by customers who have used McDermott International's products/services for 1 to 2 Years.
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Ranked McDermott International ROI the Highest
Ranked McDermott International ROI the Lowest
McDermott International ROI Score by Gender
McDermott International's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
McDermott International ROI Score by Ethnicity
McDermott International's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
McDermott International ROI Score by Usage
McDermott International's ROI score was rated the highest by customers who have used McDermott International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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McDermott International Pricing vs. Competitors
Compared to its competitors, McDermott International's ROI score is rated right above Perma-Pipe, and is preceded by KBR.
| COMPANY | Pricing Score | |
|---|---|---|
| Subsea 7 | 4.2/5 |
| McDermott | 4/5 |
| Saudi Aramco | 4/5 |
| KBR | 3.6/5 |
| McDermott International | 2.9/5 |
| Perma-Pipe | N/A |
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McDermott International Customer Satisfaction (CSAT)
McDermott International Customer Satisfaction (CSAT) Score
77 / 100
McDermott International has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
46%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McDermott International Customer Satisfaction
McDermott International's Customer Satisfaction score was rated highest by customers who have used McDermott International's products/services for 2 to 5 Years.
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Ranked McDermott International Customer Satisfaction the Highest
McDermott International Customer Satisfaction Score by Gender
McDermott International's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
McDermott International Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
McDermott International's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
McDermott International Customer Satisfaction Score by Usage
McDermott International's Customer Satisfaction score was rated 100 points by customers who have used McDermott International's products/services for 2 to 5 Years.
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McDermott International Customer Satisfaction vs. Competitors
Compared to its competitors, McDermott International's Customer Satisfaction score is rated right above KBR, and is preceded by Saudi Aramco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Saudi Aramco | 82% |
| McDermott International | 77% |
| KBR | 75% |
| McDermott | 67% |
| Subsea 7 | 60% |
| Perma-Pipe | 0% |
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McDermott International Customer Service
2.9/5
McDermott International has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About McDermott International's Customer Service
Website
http://www.mcdermott.com
Quick Insights into McDermott International Customer Service
McDermott International's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used McDermott International's products/services for 1 to 2 Years.
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Ranked McDermott International Customer Service the Highest
Ranked McDermott International Customer Service the Lowest
McDermott International Customer Service Score by Gender
McDermott International's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
McDermott International Customer Service Score by Ethnicity
McDermott International's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of McDermott International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
McDermott International Customer Service Score by Usage
McDermott International's Customer Service score was rated the highest by customers who have used McDermott International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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McDermott International Customer Service vs. Competitors
Compared to its competitors, McDermott International's Customer Service score is rated right above Perma-Pipe, and is preceded by KBR.
| COMPANY | Customer Service Score | |
|---|---|---|
| Subsea 7 | 4.2/5 |
| Saudi Aramco | 4.1/5 |
| McDermott | 3.9/5 |
| KBR | 3.7/5 |
| McDermott International | 2.9/5 |
| Perma-Pipe | N/A |
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McDermott International as an Employer
2.8/5
McDermott International has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of McDermott International
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
McDermott International scored a -51 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of McDermott International would recommend the brand to a friend. ENPS measures how likely McDermott International employees would recommend working at McDermott International to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 33% | Promoters |
|---|---|
| 16% | Passive |
| 51% | Detractors |
