Medallia Employee Reviews
Out of 3522 Medallia employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Medallia improve their work culture. The Legal team, with 100% positive reviews, reports the best experience at Medallia compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listen to the employees. Take the employee engagement survey results important. Rectify employee highlighted issues. Apparently, we sell Employee Experience Management software and we ourselves don't give a rat's a$$ about the feedback we receive from our employees. Irony.
Review from Engineering Dept
Actually being a part of the orgs they lead. Our ELT seems to be very detached from Medallia and its been hurting the Medallia culture for years.
Review from Customer Support Dept
Everything, starting for understanding the basics of the business
Review from Customer Support Dept
Stop ignoring what employees actually need and want. Training doesn’t fix broken targets, and motivation doesn’t come from n
Review from Customer Success Dept
Stop saying that remote-based employees are "on the couch" and it's time for "everyone to show up and collaborate". This is unfair to many people who show up and work hard while being remote. Communicate better if cutting benefits while maintaining questionable sponsorships.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Sometimes there's a lack of empathy towards people who live far away or who are new to the job, and they expect us to act as if we've been with the company for 5 years.
Review from Customer Success Dept
There is a disconnect in the compensation to the job positions. There are no specific salary bands per job title. I'm being paid at least 40-50% less compared to the similar roles in similar organizations in my country. The merit increases every year doesn't even meet inflation in my country.
Review from Engineering Dept
No merit / promotions in the last years
Review from Customer Support Dept
The bonus structure is not clearly defined in the compensation plan documentation. The plan states at your manager's discretion, rather than stating firm company, or personal, targets that need to be reached for bonus eligibility.
Review from Customer Support Dept
We’re sold an OTE, then buried in unreachable goals, no transparency, and more busywork every year. I’d fee
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We have an extremely territorial culture
Review from Customer Success Dept
none of us have ever seen each other in person. Not even once a year are we flown to do constructive team planning. Its almost impossible doing proper planning thats beyond the basics with a team all over the world. Bring back budget so we can get to know each other again. We are not robots.
Review from Engineering Dept
Don't be biased and just licking boots to grow
Review from Operations Dept
Less transactions and more meaningful interactions
Review from HR Dept
Coworkers are usually friendly here. But degree of skill discrepancy among people in same roles is bizarre, and so is the difference in contexts of projects & structure of teams. The lack of coherence also stems from hyperfocus on client delivery (versus proper training & breathable learning curve)
Review from Customer Success Dept
What needs to change to make the company culture better?
Medallia says they listen, but any feedback gets cherry-picked to support pre-decided agendas. To fix the culture, start acting on what employees actually say, not just what serves leadership?
Review from Customer Success Dept
Less process/bureaucracy slowing everything down. Real vision to profitability not just "i guess we have to rebuild everything". Respect employees more than nonsense benefits like 'mental health apps' and online painting classes? Who has time for that when we are struggling to deliver products!
Review from Engineering Dept
Care about your employees. The CEO should stop acting like we're stupid - for example, the "unprecedented" holiday shutdown you've never heard of is a very common thing. I'm confused how you're confused, Joe.
Review from Engineering Dept
Change the focus from CX advisory to 360 advisory, they have an open door with the signal inputs but don´t care about the potential of the inform
Review from Operations Dept
There is no company culture. We are 100% remote and nothing is done by the company to create any sense of culture.
Review from Sales Dept
What would you improve about your company's interview process?
Too slow not enough communication and onboarding was awful
Review from Marketing Dept
What's going wrong and how can it be improved?
From the last 2 years we are having continuous changes in the ELT. This needs to stop. Company needs to pay employees fairly. There should be a third party market research company involved who decides if we are getting paid right or not. Restructure the compensation grades.
Review from Engineering Dept
I have zero faith in Mark as our CEO. Our vision is good and logical but the delta between the vision and our product is massive, and we have not articulated a clear path to close that gap. We need a clearer internal path forward that aligns our product, processes and people to deliver.
Review from Customer Success Dept
Stop firing employees to meet profit goals. No one feels safe under Thoma Bravo
Review from HR Dept
There are no challenges or new projects
Review from Engineering Dept
Improve morale. Backfill roles. Improve pay. Stop letting private equity dictate profits over people. Medallia is nothing without the employees. Treat them better.
Review from Sales Dept
What would you most like to see improved at your company?
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