Mr. Cooper Claimed Company
Mr. Cooper is the consumer brand for the mortgage servicing and originations operation of Nationstar Mortgage Holdings Inc. read more
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Not off to a good start
What did you like most about the interview process?
Nothing really. The interviewer was very nice.
What is the best part about your compensation package?
Medical, Dental and Vision Insurance
What do your coworkers need to improve and how could you work together better?
Communication. They complain too much.
What does the leadership team need to get better at?
Training. Too much unnecessary chit chat. Teach us what we need to do to do our job well instead of what we can’t d
What's going wrong and how can it be improved?
Focus more on customer satisfaction instead of AHT. Get rid of the AHT so the agent can focus more on the customer instead of 8 minutes to handle the customers concerns
Other Employee Reviews for Mr. Cooper
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