Navy Federal Credit Union Employee Reviews
Out of 434 Navy Federal Credit Union employee reviews, 72% were positive. The remaining 28% were constructive reviews with the goal of helping Navy Federal Credit Union improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Navy Federal Credit Union compared to all other departments at the company. The HR team offered the most constructive feedback, with 0% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Posted 21 days ago
What do you like best about the leadership team?
Other than my immediate mgr theyre all corporate shills. They pay lip sevice to teamwork and collaboration but there is zero the lower level employeea can collaborate on
Posted 15 days ago
Threy listen and actually wnat feedback
Posted 21 days ago
Very good but general growing pains
Great people, easy to get along with.
They listen and encourage growth.
Review from Operations Dept
What does the leadership team need to get better at?
Branch management is usually unsupervised so a lot of things happen that unfortunately go unaccounted for. Regional management needs to be more present in branches.
Show you care more...treat me like a person. I have such bad anxiety logging in everyday. I do so many good things but one thing does wrong its like all the 100 amazing disappear..also I never get any thank you or way to go from my Manager. I don't feel like I am valued at all. Seems no one cares.
Realizing people want a liveable wage and work/life balance
Trusting the experts they hire to do jobs. Stopping fear culture nonsense. Modernizing. Leading.
Honesty and the commitment to our members to provide the best service to them. Working together as a whole unit to make Navy Federal the best Credit Union. Some seem to have lost the drive, passion and reason Navy Federal became great to begin with. Power is unfortunate!
What is the best part about your compensation package?
My pto and also how much vactoon time i get
Posted 21 days ago
The compensation package is good especially the health insurance. I believe that's why people stay regardless of the stressful toxic environment.
They match your 401K submission above a certain percentage
Pension, 401k, liberal leave time.
The vision package and medical packages are really good
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
2-3% raises dont keep up with inflation, insurance is pricey and bonuses were cut for the bottom line
Posted 15 days ago
I would want to see cost of living raises and no more layoffs
The majority of new employees come in getting paid the same as employees that have been in the company for a long time. Benefits are good but can always be better and I leave accrual is too low.
To be paid fairly and a manager to actually cares and wants the best for me.
Compansation is not competitive at all
What are some of the best things about your team?
Mutual support and respect. Camaraderie,creativity
The first team I was on for two years our supervisor was very encouraging always willing to help best team ever. Then I was switched to Emmett and Jamie's team and they were horrible.
Close team, good, nice people!
Freely interracting with the teammates.
Just the right amount of meetings and discussion. Much of the decision making is done via internal messaging systems such as Webex chat spaces
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Townhalls are a joke. Just to tell us how much momey they made while not increasjng out pay or hiring more support. They dk jot csre about employees.
Helping each other and communication.
To team work or collaboration. Its a me team not we.
Lots of old incompetent people who cant get fired because they are good at playing nice and playing dumb and playing politics. So if you're a talented, competent young professional, all the work will be on you and if the old ppl mess up, it'll be your fault
The boomers need to retire! If they cant even use the search function correctly or the filter function on Excel, they need to retire. Or fire them. The younger employees cant do the work of the incompetent lifers there, its not sustainable
What is most positive about the culture and environment at your company?
The culture and environment at Navy Federal is horrible constant pressure constant changes, making it almost impossible to keep your scorecard numbers up, especially with the new CEOs standards
Binding friendships that will last with others who are in the same or similar situation
Navy Federal fosters growth In its employees
Review from Operations Dept
Emphasis on valuing people and growing as a professional
Review from HR Dept
No judgement. Were all who we are and can be whi we are
What needs to change to make the company culture better?
Executive management should include front line staff so they know what's really happening. They way too disconnected so don't realize how their decisions truly impact staff. Don't consider the ridiculous changes when determining performance.
Nearly everything but first and foremost would be hiring adults and treating them as such.
What did you like most about the interview process?
Provided opportunity to ask questions and ability to show my talents.
It was honest and transparent
How positive my interviewers were
Opening question was a fun ice breaker instead of a "tell me about yourself".
Was able to speak to 2 current employees and gain insight about new position.
What would you improve about your company's interview process?
Interviews were arbitrary. My interviewers definitely lied to me about the nature of the job
Branch Operation trainers are usually brought into the interview process. Some of them rig everything in favor of their friend their hiring. Some will even sexually harass other trainers until they leave in order to make room for their friend. They have openly boasted of this tactic.
You need to be clear that you only one internal folks instead of external folks
The steep and difficult hoops you have to jump through to reach a level 1-5 shpuldnt be another interview entirely. Unless its for a leadership position it seems unfair to allow that growth or to offer it to someone from the outside over someone applying within!
What makes you most happy at work?
Saving members lots of money.
Achieving aggressive goals, knowing goals continually change
The pressrue is not to please the bosses but to play a role in great performance for the success of supporting our membership base.
Review from Operations Dept
The people and our shared passion to do quality work
Review from HR Dept
Being valued and respected by leadership.
Review from Operations Dept
What's going wrong and how can it be improved?
More transparency and action. As well as better decision making.
They spit in your face.
Honestly dont try to improve. Navy Federal as an org does not deserve accolades or a chance to improve. I just hope USAA can buy them out and fire all the incompetent people
Some of us men in branches have been forced by their managers to speak with high-pitched voices and lisps with the threat that we'll be graded as unfriendly. Leadership's excuse is that that's how you guide and engage the member. Worst training ever. The sound of our voices shouldn't matter.
Customers are allowed to scream, yell, and belittle workers. Managers don't stand up for them.
What would you most like to see improved at your company?
Employees being fairly compensated, more flexibility, not being so afraid of technology.