Optum Employee Reviews
Out of 386 Optum employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Optum improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Optum compared to all other departments at the company. The Operations team offered the most constructive feedback, with 28% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They care about patient experience
Posted 9 days ago
The leadership team is incredibly supportive
good management and happy people
My leadership team promotes growth and access along side company goals.
They stay mostly out of the way
What does the leadership team need to get better at?
Actually lead, communicate, listen, adapt, plan/prepare, think, be better
Employee wants and needs and satisfaction
Treating their workers like people and not disrespcting them
Care about employees more than thier stock options
Communicaion, benefits, staffing, PTO, pay
Review from Operations Dept
What is the best part about your compensation package?
Paid well, but yearly raises do not do it. You have to be committed to advancing yourself for applying for positions that will gain you insight to another department. Do not be afraid of lateral moves. Its showing your dedication to learn more.
I think it is a fair wage for the job I do and the responsibility I have.
Fairly comprehensive, offering lots of different coverages and somewhat transparent
Review from Product Dept
Bereavement leave, Total Rewards, generous PTO
Salary and stock options, including the employee stock purchase (at substantial discount) which is an instant win and creates a culture of ownership among frontline staff.
Why do you feel undervalued and what would make you feel better about your compensation?
Higher annual salary, much better healthcare coverage.
They refused to give me a raise when I moved because they stated that I was now at the pay cap for my new state despite me doing the same job. They continue to decrease employer contributions and increase my cost for benefits.
My pay rate is much less than the area normal. New emplyees are getting better offers
With education and experience I should be at 75k
Equal pay between men and women, clearly defined bonus targets
Review from Operations Dept
What are some of the best things about your team?
No meetings time to time, only teams information will be flowing site level
The team looks for out for each other and tries to help each other since leadership constantly throws us under the bus.
Teams are built working mostly remotely, and we all come from different states. The best part of our team is that it is small. So everyone feels safe to talk on our huddles. About work as well as time left to have fun as a team and share aomething interesting.
My team is extremely encouraging and welcoming providing positive feedback and chances to improve.
I love my team. We work well together. we can be honest with each other and still have a good day.
What do your coworkers need to improve and how could you work together better?
To have support frim management to allow conversations. Management doesnt want us talking
We make the place work
One way meetings are ineffective.
Set a common goal that everyone can align towards
Supervisors need to support their employees. Instead, I've repeatedly encountered actual hostility from supervisors with no desire to help employees succeed.
Review from Product Dept
What is most positive about the culture and environment at your company?
They constantly talk about and send us messages about gratitude. Too bad they don't actually feel it for their employees.
The most positive experiance I have had with this company was during COVID. Many with small children home. And when school started, your day was...working, being a teacher, and parent. My manager stated "It's now our time to work for you." "Work when you can and show up for your family first".
Optum encourages interactions, positive peer promotion with kudos programs, and an extensive learning opportunities.
I like how we can pick up where the other left off.
We can work well together
What needs to change to make the company culture better?
change leadership member and require new face
Review from Operations Dept
Appreciation with recognition and respect.
Executive leadership needs to walk the talk - they say all the right things but their actions show that they don't really care about anything other than lining their own pockets at the expense of everyone and everything else.
What did you like most about the interview process?
1st interview was 17 years ago. But applying to internal positions and interviewing is really Person to Person having a conversation. Each wanting to know the others background. I love when it can be casual vs the "standard interview questions."
Getting to introduce myself to the rest of the staff.
Learning about the company and the nuances of the markets.
I interviewed early in the pandemic. Everything was in turbulence but the interviewers remained positive
Technology, progress reporting and fast
What would you improve about your company's interview process?
Actually post all job openings and build up existing leaders instead of always hiring outside
Faster response time and be more transparent about the job
The interview process was too long. One of the people that was supposed to interview was laid off on the day of my interview.
Review from Operations Dept
Recruiters should contact the candidate if they are not going to show up for an interview
Review from Operations Dept
What makes you most happy at work?
Seeing direct effects of things that i am able to contribute towards
Posted 9 days ago
When I am able to provide quality care that make the jobs of all my shareholders easier.
I feel like I provide good customer service and I work well with my coworkers and provider.
When I can make small steps towards helping my team feel successful.
Review from Product Dept
Being recognized and rewarded for my contributions.
What's going wrong and how can it be improved?
There is no time to discuss issues
They dont treat the employees well at all
Help co workers grow and care
Update IT for customer satisfaction
Communication to stakeholders will be transparent.
What do you like best about your company?
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What would you most like to see improved at your company?
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