Petco Employee Reviews
Out of 961 Petco employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Petco improve their work culture. The Marketing team, with 86% positive reviews, reports the best experience at Petco compared to all other departments at the company.
What does the leadership team need to get better at?
Well all leadership is new but the temp ones we have had from other store theres two supervisors and both were really good, two were gms. I was told by one if them no my opinion can not be taken into consideration-it was something that truly only affected me and change my entire week up.. not okay
Reading comprehension, basic people skills, positive feedback
They need to take accountability they need to provide structure they need to have proper documentation and they need to supply all of the necessary things to do the job and they need to listen to their employees when they are having issues and take corrective measures
Listening to their workers. I understand corprate is corprate but sometimes you have to listen to what your employees are saying. My loction and other locations are in different areas. They don't make the same income. Realize that.
Leading by example instead of giving instructions over the phone
Why do you feel undervalued and what would make you feel better about your compensation?
My store is really rough. Basically starting over with no one whos been there for longer than 6 months. Im the animal care person, only job is to care for animals. I had to stand up for the snakes who all (17) had mites when i started. I'm the only reason why they got treated. Made my manager let me
Was made to feel undervalued and alienated by manager despite proving to exceed all goals during my time with the company
Better recognition in place would be good
Long time employees are still being paid below the new salary guidelines they introduced. They will not bring leaders up to minimum starting point but someone off the street can make up to 30% more
Pay is extremely low. Would make more being hired off street
What do your coworkers need to improve and how could you work together better?
Honesty and bounderies and respect
Get rid of the most expensive groomer so we can make out goals.
Advocating for ourselves. The GM and DGM needs to stand up for their hard workers. If they're not performing HELP THEM, DON'T WRITE THEM UP.
Advocating for ourselves at a store level. I wish the GM and DGM would stick up for us. Maybe actually follow the "Engagement Model"
We need support. We need more people so we can have three people per shift instead of two, sometimes one (if someone calls out, it's even more work).
What needs to change to make the company culture better?
To much to name but mostly treatment of employees
Managers not curse you out in front of people
Better benefis and more help.
Replace the underachievers and reduce the percentage of contractors.
Taking better care of its employees
What would you improve about your company's interview process?
No one in store cares about customers.
Interviews vary from one person to next
Hire good General Managers with a very strong and outstanding background in managing and communication along with knowledge of marketing, inventory and animal care. Coach them on their shortcomings and pay them well enough for them to care.
Require background checks &call references
Hiring people looking for a career in grooming. Not just people who have been around animals. Looking at a history of working somewhere longer than a year. And not just hiring because you “liked them
What's going wrong and how can it be improved?
Remove corporate stooges that only care about money.
Stoo closing the store early
Lack of labor and training. Forced selling of memberships
Review from Operations Dept
Prices keep going up and the foot traffic is going down. Make VCP more marketable. Offer discounts on supplies or more rewards.
A lot of the products being sold are useless and expensive and customers know this and do boice out anout it. Some come here do to they only have 2 choices, petco or petsmart that is convienate for them. Some of the products we have I would never use for my pet. Voice out and nothing never changes.
What would you most like to see improved at your company?
Benefits hourly rates n management training
More awareness of our nutritional standards to the public
Review from Operations Dept
Better pay for movement within the company.
Review from Customer Support Dept
The well being of staff and animals
Review from Sales Dept
I would like a bigger paycheck and a car I have to ride the bus
Review from Customer Support Dept