Princess Cruises – I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

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One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more

EMPLOYEE PARTICIPANTS: 353

TOTAL RATINGS: 2061

CEO: Jan Swartz

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I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

Other Employee Reviews for Princess Cruises

Briefly describe your overall experience at your company

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Review from Customer Support Dept

What do you like best about the leadership team?

they go to bat for us
Leadership review from Customer Support Dept

Briefly describe your overall experience at your company

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
Review from Customer Support Dept

What needs to change to make the company culture better?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue
Environment review

Briefly describe your overall experience at your company

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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I have booked an Alaskan cruise and I have been trying to upgrade my experience by adding the extended package. I have tried three times to upgrade. The first time I was on hold 58 minutes then hung up on, second attempt, 48 minutes hang up, third attempt today on line chat. told to call back later.

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