Princess Cruises – Customer service. Long waits on hold for service. Innaccurate info on website. Friendly, polite but very novice and undertrained staff. | Comparably
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Princess Cruises – Customer service. Long waits on hold for service. Innaccurate info on website. Friendly, polite but very novice and undertrained staff.

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Princess Cruises Claimed Company
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more
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Customer service. Long waits on hold for service. Innaccurate info on website. Friendly, polite but very novice and undertrained staff.

Other Employee Reviews for Princess Cruises

Briefly describe your overall experience at your company

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Review from Customer Support Dept
What do you like best about the leadership team?

they go to bat for us

Leadership review from Customer Support Dept
Briefly describe your overall experience at your company

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Review from Customer Support Dept
What needs to change to make the company culture better?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Environment review
Briefly describe your overall experience at your company

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

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All (333 reviews)
Leadership (26 reviews)
Compensation (17 reviews)
Team (22 reviews)
Environment (21 reviews)
Outlook (19 reviews)

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