Princess Cruises – Deliver what they advertise and ensure teams are trained and effective in their roles | Comparably
Comparably

Princess Cruises – Deliver what they advertise and ensure teams are trained and effective in their roles

Comparably Awards
Princess Cruises Claimed Company
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more
EMPLOYEE
PARTICIPANTS
353
TOTAL
RATINGS
2061
HR or Marketing? Claim Your Free Employer Account

Deliver what they advertise and ensure teams are trained and effective in their roles

Other Employee Reviews for Princess Cruises

Briefly describe your overall experience at your company

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.

Review from Customer Support Dept
What do you like best about the leadership team?

they go to bat for us

Leadership review from Customer Support Dept
Briefly describe your overall experience at your company

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers

Review from Customer Support Dept
What needs to change to make the company culture better?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue

Environment review
Briefly describe your overall experience at your company

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

Read Reviews by Category

All (333 reviews)
Leadership (26 reviews)
Compensation (17 reviews)
Team (22 reviews)
Environment (21 reviews)
Outlook (19 reviews)

Browse Reviews by Dept.

Customer Support

Browse Reviews by Job Titles

CS Rep

Browse All Companies

  • Top Rated Companies by Metro
  • Top Rated CEOs
  • Top Rated for Women
  • Top Rated for Diverse Employees
  • Top Rated eNPS
  • Top Rated Report Card
  • Top Rated vs Competitors
  • Top Rated Teams
  • Recently Reviewed Companies
  • Recently Answered Q&A
  • Companies with the Most Candidates
  • Companies with the Most Employee Q&A
  • Top Rated for Compensation
  • Top Rated for Executive Team
  • Recently Rated Companies
  • Not Yet Rated
  • Browse Salaries by Company
    • ×
    Rate your company