Princess Cruises – The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

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Princess Cruises Claimed Company

One of the best-known names in cruising, Princess Cruises is a global cruise and tour company. read more

EMPLOYEE PARTICIPANTS: 353

TOTAL RATINGS: 2061

CEO: Jan Swartz

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The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

Other Employee Reviews for Princess Cruises

Briefly describe your overall experience at your company

Non-stop client interaction without sufficient training to handle the volume and answers. Support staff is overworked.
Review from Customer Support Dept

What do you like best about the leadership team?

they go to bat for us
Leadership review from Customer Support Dept

Briefly describe your overall experience at your company

Overall, I believe in the company and the product. I think they do take their call center employees for granted, and that part has gotten worse. I do, however, LOVE my coworkers
Review from Customer Support Dept

What needs to change to make the company culture better?

The entire middle management needs to be overhauled and staffed with individuals who are qualified, experienced and enthusiastic in their position. This is currently not the case and there are many supremely unqualified individuals in key areas that destroy either moral, experience or revenue
Environment review

Briefly describe your overall experience at your company

Overall experienced is great but my concern is about my bonus and conpensation as needed very badly

Rate your company

The customer service is the absolute worst of any company I have ever had to contact. Calls are routinely not returned. Emails that state they will be returned in 2 business days take over a week to respond. When calling on the phone, I am currently on hold for one hour and 10 minutes!!!!!!!!

Other Employee Reviews for Princess Cruises

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