11
eNPS Score
Q&A With Rakuten Employees
At Rakuten, we celebrate the fact that we are a single global company that transcends ethnic, gender and geographical borders. In Tokyo alone, we have people from over 70+ countries and regions contributing to projects and sharing their viewpoints and experiences. By positively embracing diversity, we encourage fresh perspectives and discover new business opportunities and strategies. Support for our global community includes everything from daycare centers for working parents to the adoption of English as a common language and open spaces that foster free communication. To us, every wall inside the office is a whiteboard! We think of ourselves as a new kind of family, one based not on chance but on determination to be the brightest and the best. New employees are guided by colleagues who ensure we hit the ground running and are always there to pick us up when we stumble. (And we all stumble from time to time!)
How employees describe working at Rakuten
Good company and i want to work
everything is good about Raukuten. I always prefer them
Their customer service is terrible. They promise money only to take it away, citing its policy that it has the right to rescind miney as it sees fit.
They listen and take ideas under consideration. You can easily message anyone in the company, including the CEO, if you need information.
Heavy top to bottom culture. Using regulatary grey zone to mandate employee to work on what doesn't within their profession.
Review from Engineering Dept
What it's like to work at Rakuten
- Rakuten employees generally work 9.0 hrs a day
- Employees at Rakuten report the work pace is comfortably fast
- 82% of Rakuten employees look forward to interacting with their team every day
- Rakuten employees most often take 15-20 paid vacation and sick days each year
- 33% of Rakuten employees report they are happy with their work life balance
- Rakuten employees typically get valuable feedback on how to improve at work Once a quarter
- 68% of Rakuten employees call their work environment positive
Q&A With Rakuten Employees
IDX: 25 TOT: 38
What's the company culture like at Rakuten?
Obsessed with KPIs and rules that make you feel like you're in kindergarten..
What is most positive about the culture and environment at Rakuten?
People here is the reason why most of us don't leave.
What's going wrong and how can it be improved at Rakuten?
There are SO MANY wrong things, and they take SO MUCH TIME to improve... everything is very slow... Most of problems come from Business side
What do your coworkers need to improve and how could you work together better at Rakuten?
People is the best thing of the company, but they tend to get lazy after a few months because nothing can be easily changed in this company
Why do you feel undervalued and what would make you feel better about your compensation at Rakuten?
Probably any other tech company would pay better
How are the benefits at Rakuten for employees in Engineering?
Rakuten's Engineering team rates their overall benefits a D+ and most of them think the perks are Terrible. 50% of Rakuten employees in Engineering say they are satisfied with their benefits. The majority of employees in Engineering also get 15-20 days of paid vacation.
How's career growth and advancement at Rakuten?
33% of the same employees also feel like Rakuten is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Rakuten.
How are the managers at Rakuten?
Rakuten employees rate their manager a C+ or 67/100 and the majority do not believe their manager truly cares about them as a person. Most of the employees (67%) also feels pretty comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Rakuten?
Rakuten employees rates their pay and overall compensation a C or 61/100. 46% of employees believe they are paid fairly and 70% of employees get raises every year.
Curious about what work's like at Rakuten?
Anonymously Ask Rakuten Employees Any Question
Should I work at Rakuten?
42% of Rakuten employees would encourage their friends to become coworkers, whereas 27% are neutral and 31% would not recommend working at Rakuten to their friends.
| 42% | Promoters |
|---|---|
| 27% | Passive |
| 31% | Detractors |
