-14
NPS
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Ricoh USA
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About Ricoh USA's Brand
We deliver products, services and solutions to help companies make the most of their information and work faster, smarter and more successfully. Among its major competitors, Ricoh USA is ranked in 6th place for NPS while Epson is 1st, and Ricoh Imaging is 2nd. Overall, Ricoh USA has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $8.01B
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Ricoh USA Ranking
- #4 / 4 of its competitors
Ricoh USA NPS
Ricoh USA's Net Promoter Score (NPS) is a -14 with 41% Promoters, 4% Passives, and 55% Detractors. Net Promoter Score tracks whether Ricoh USA's customers would recommend using the product based on a scale of -100 to 100.
Ricoh USA Overall NPS
| 41% | Promoters |
|---|---|
| 4% | Passives |
| 55% | Detractors |
Ricoh USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 -21 | May 2024 | -21 |
Jul 2024 -15 | Jul 2024 | -15 |
Aug 2024 -15 | Aug 2024 | -15 |
Nov 2024 -17 | Nov 2024 | -17 |
Dec 2024 -15 | Dec 2024 | -15 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -15 | Feb 2025 | -15 |
Jun 2025 -15 | Jun 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Oct 2025 -14 | Oct 2025 | -14 |
Jan 2026 -16 | Jan 2026 | -16 |
How Other Brands Compare
Ricoh USA is ranked #4 for NPS among its competitors. Epson and Canon come in first and second, with Xerox Corporation coming in at third. Among those competitors, it is the second most valued company behind Canon.
Ricoh USA |  Canon |  Xerox Corporation |  Epson | |
| Global Ranking | #- | #166 | #169 | #- |
| NPS | -14 | 31 | 1 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.01B | $30.53B | $4.85B | $6.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ricoh USA NPS by Gender
Female customers rated Ricoh USA's NPS 14 points higher than Male customers.
Male
-26
Ricoh USA's NPS was rated -26 by Male customers on Comparably.
35%
Promoters
4%
Passives
61%
Detractors
Female
-12
Ricoh USA's NPS was rated -12 by Female customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Ricoh USA NPS by Ethnicity
Ricoh USA's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
African American/Black 20 | African American/Black | 20 |
Ricoh USA NPS by Age
Ricoh USA's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Ricoh USA NPS by Usage
Ricoh USA's NPS was rated the highest by customers who have used Ricoh USA's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Over 10 Years 0 | Over 10 Years | 0 |
Ricoh USA NPS vs. Competitors
Compared to its competitors, Ricoh USA's NPS is rated right below Xerox Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Epson | 46 |
 | Ricoh Imaging | 34 |
| Canon | 31 |
 | Konica Minolta | 29 |
| Xerox Corporation | 1 |
| Ricoh USA | -14 |
Ricoh USA Customer Reviews
Out of the 4 Ricoh USA customer reviews 1 was positive and 3 were constructive. Ricoh USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ricoh USA Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Ricoh USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ricoh USA Customer Loyalty Score by Gender
Female customers rated Ricoh USA's Customer Loyalty score 11% higher than Male customers.
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Male
69%
Yes
Female
80%
Yes
Ricoh USA Customer Loyalty Score by Ethnicity
Ricoh USA's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ricoh USA.
74
out of 100
Caucasian
64
out of 100
African American/Black
Ricoh USA Customer Loyalty Score by Age
Ricoh USA's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 61% | 36-40 | 61% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
56-60 33% | 56-60 | 33% |
Ricoh USA Customer Loyalty Score by Usage
Ricoh USA's Customer Loyalty score was rated the highest by customers who have used Ricoh USA's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ricoh USA Customer Loyalty Score by Industry
Ricoh USA's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.
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Ricoh USA Customer Loyalty vs. Competitors
Compared to its competitors, Ricoh USA's Customer Loyalty score is rated right above Ricoh Imaging, and is preceded by Xerox Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Konica Minolta | 87% |
| Canon | 85% |
| Epson | 83% |
| Xerox Corporation | 75% |
| Ricoh USA | 71% |
| Ricoh Imaging | 68% |
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Ricoh USA Product Quality
3.2/5
Ricoh USA has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ricoh USA Product Information
Ricoh USA’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ricoh USA's product the highest. Reviewers from the Architecture and Planning industry rated Ricoh USA the lowest at 3.2.
- Website
- https://www.ricoh-usa.com/en
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
Quick Insights into Ricoh USA Product Quality
Ricoh USA's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.
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Ranked Ricoh USA Product Quality the Highest
Ranked Ricoh USA Product Quality the Lowest
Ricoh USA Product Quality Score by Gender
Female customers rated Ricoh USA's Product Quality score 0.5 stars higher than Male customers.
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Male
2.9/5
Female
3.4/5
Ricoh USA Product Quality Score by Ethnicity
Ricoh USA's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.4 | African American/Black | 3.4 |
Ricoh USA Product Quality Score by Age
Ricoh USA's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ricoh USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.5 | 51-55 | 3.5 |
56-60 2.4 | 56-60 | 2.4 |
Ricoh USA Product Quality Score by Usage
Ricoh USA's Product Quality score was rated the highest by customers who have used Ricoh USA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ricoh USA Product Quality Score by Industry
Ricoh USA's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Ricoh USA Product Quality vs. Competitors
Compared to its competitors, Ricoh USA's Product Quality score is rated right below Xerox Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Epson | 4.1/5 |
| Canon | 4/5 |
| Konica Minolta | 4/5 |
| Ricoh Imaging | 4/5 |
| Xerox Corporation | 3.2/5 |
| Ricoh USA | 3.2/5 |
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Ricoh USA Pricing
Ricoh USA ROI & Value For Money
3.2/5
Ricoh USA has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Ricoh USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Education industry think that they had the lowest ROI from Ricoh USA.
Quick Insights into Ricoh USA ROI
Ricoh USA's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Ricoh USA ROI the Highest
Ranked Ricoh USA ROI the Lowest
Ricoh USA ROI Score by Gender
Female customers rated Ricoh USA's ROI score 0.6 stars higher than Male customers.
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Male
2.8/5
Female
3.4/5
Ricoh USA ROI Score by Ethnicity
Ricoh USA's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Ricoh USA ROI Score by Age
Ricoh USA's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ricoh USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 1.7 | 41-45 | 1.7 |
46-50 3.7 | 46-50 | 3.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.7 | 56-60 | 1.7 |
Ricoh USA ROI Score by Usage
Ricoh USA's ROI score was rated the highest by customers who have used Ricoh USA's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ricoh USA ROI Score by Industry
Ricoh USA's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Ricoh USA Pricing vs. Competitors
Compared to its competitors, Ricoh USA's ROI score is rated right above Xerox Corporation, and is preceded by Konica Minolta.
| COMPANY | Pricing Score | |
|---|---|---|
| Epson | 4/5 |
| Canon | 3.8/5 |
| Ricoh Imaging | 3.6/5 |
| Konica Minolta | 3.5/5 |
| Ricoh USA | 3.2/5 |
| Xerox Corporation | 3/5 |
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Ricoh USA Customer Satisfaction (CSAT)
Ricoh USA Customer Satisfaction (CSAT) Score
41 / 100
Ricoh USA has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Very Satisfied
28%
Satisfied
13%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
11%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ricoh USA Customer Satisfaction
Ricoh USA's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 41-45.
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Ranked Ricoh USA Customer Satisfaction the Highest
Ranked Ricoh USA Customer Satisfaction the Lowest
Ricoh USA Customer Satisfaction Score by Gender
Female customers rated Ricoh USA's Customer Satisfaction score 24 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 22% | |
Very Dissatisfied | 39% |
57 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 29% |
Ricoh USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ricoh USA's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
44%
CSAT according to African American/Black
Ricoh USA's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Ricoh USA Customer Satisfaction Score by Age
Ricoh USA's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 33% |
Ricoh USA Customer Satisfaction Score by Usage
Ricoh USA's Customer Satisfaction score was rated the highest by customers who have used Ricoh USA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ricoh USA Customer Satisfaction Score by Industry
Ricoh USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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{
"title": "Ricoh USA Customer Satisfaction Score by Industry",
"text": "Ricoh USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Ricoh USA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 83
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ricoh USA's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
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}
]
}Ricoh USA Customer Satisfaction vs. Competitors
Compared to its competitors, Ricoh USA's Customer Satisfaction score is rated right below Xerox Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ricoh Imaging | 100% |
| Epson | 85% |
| Canon | 80% |
| Konica Minolta | 78% |
| Xerox Corporation | 48% |
| Ricoh USA | 41% |
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Ricoh USA Customer Service
3.1/5
Ricoh USA has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Ricoh USA's Customer Service
Address
Malvern, PA 19355
Website
https://www.ricoh-usa.com/en
Ricoh USA's Social Links
Quick Insights into Ricoh USA Customer Service
Ricoh USA's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
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Ranked Ricoh USA Customer Service the Highest
Ranked Ricoh USA Customer Service the Lowest
Ricoh USA Customer Service Score by Gender
Female customers rated Ricoh USA's Customer Service score 0.2 stars higher than Male customers.
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Male
2.8/5
Female
3/5
Ricoh USA Customer Service Score by Ethnicity
Ricoh USA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.6 | African American/Black | 3.6 |
Ricoh USA Customer Service Score by Age
Ricoh USA's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.3 | 36-40 | 3.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.9 | 46-50 | 3.9 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.7 | 56-60 | 1.7 |
Ricoh USA Customer Service Score by Usage
Ricoh USA's Customer Service score was rated the highest by customers who have used Ricoh USA's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Ricoh USA Customer Service Score by Industry
Ricoh USA's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Ricoh USA Customer Service vs. Competitors
Compared to its competitors, Ricoh USA's Customer Service score is rated right above Xerox Corporation, and is preceded by Ricoh Imaging.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epson | 4/5 |
| Canon | 3.9/5 |
| Konica Minolta | 3.7/5 |
| Ricoh Imaging | 3.6/5 |
| Ricoh USA | 3.1/5 |
| Xerox Corporation | 2.6/5 |
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Ricoh USA as an Employer
2.5/5
Ricoh USA has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Ricoh USA scored a -14 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Ricoh USA would recommend the brand to a friend. ENPS measures how likely Ricoh USA employees would recommend working at Ricoh USA to a friend.
Net Promoter Score
-14
NPS Score
| 41% | Promoters |
|---|---|
| 4% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 28% | Promoters |
|---|---|
| 14% | Passive |
| 58% | Detractors |
