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Lack of team collaboration. You go it alone until the customer is beyond frustrated.
What does the leadership team need to get better at?
Go back to taking care of the customer first and foremost. Ricoh has forgotten who pays the bills.
What's going wrong and how can it be improved?
Working together as a team to take care of our customers would be a great start. You feel like a one man show a lot.
What do your coworkers need to improve and how could you work together better?
Work together as a team. People just worry about their own customers and you are left fending for yourself. Also, respecting your team mates goes a long way.
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