Ricoh USA CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
The global vision that they have for our company!
Review from Customer Support Dept
What does the leadership team need to get better at?
Our manager compensates for problem employees by pushing extra work onto employees he knew would pick up the slack, then rides them when they were overworked because he knew we would get the job done while others slacked. Also, wouldn't back us vs. unrealistic customer demands. So I found a new job.
Review from Customer Support Dept
This company tends to favor the advancement of men. Hourly pay is low and raises and very low percentage wise. Management expects a lot for not enough pay.
Review from Customer Support Dept
Go back to taking care of the customer first and foremost. Ricoh has forgotten who pays the bills.
Review from Customer Support Dept
What is the best part about your compensation package?
Retirement package, health, vacations, school
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A better package or more wages so that you don't work full time at a fortune 500 company and qualify for lower class living.
Review from Customer Support Dept
Not acknowledged for past work experience, and feel I'm judged by the false stereotype for my gender and color.
Review from Customer Support Dept
We are paid pennies on the dollar when compared with how much the client is paying for us. Not fair considering we are the face of the brand.
Review from Customer Support Dept
Lack of team collaboration. You go it alone until the customer is beyond frustrated.
Review from Customer Support Dept
What are some of the best things about your team?
Some of my direct coworkers were solid. Most were not. You are paying people the least amount that you can get away with and are expecting top pay work. You know the world does not work like that. Quit with your propaganda.
Review from Customer Support Dept
The different areas of service and technologies that we service.
Review from Customer Support Dept
We work well together and have fun.
Review from Customer Support Dept
they go out of the way to help you
Review from Customer Support Dept
Some of my teammates pull up the slack for others and have a good attitude most of the time despite poor management.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Work together as a team. People just worry about their own customers and you are left fending for yourself. Also, respecting your team mates goes a long way.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
A couple of good co workers that put in an honest days work and confide in each other about the disappointment of the company,
Review from Customer Support Dept
company has a good goals and objectives centered around customer service. They also support being environmentally friendly and sustainable.
Review from Customer Support Dept
The diversity of cultures and services
Review from Customer Support Dept
it change constanly different everyday
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Ricoh USA yet.
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What did you like most about the interview process?
It was a solid typical back and forth interview. The interview itself was good. It was what happens after you become a number with Ricoh.
Review from Customer Support Dept
I have had 2 interviews for this company for 2 different positions and it was more about convincing me to work for the company.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Ricoh USA yet.
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What makes you most happy at work?
Making happy customers and having the chance to change someone's day
Review from Customer Support Dept
im helping people every day
Review from Customer Support Dept
I am just happier at work.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Working together as a team to take care of our customers would be a great start. You feel like a one man show a lot.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Ricoh USA yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Ricoh USA yet.
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