Rotech Healthcare Claimed Company
Rotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home. read more
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Patients are not treated favorably. I get disciplined for providing excellent customer service. Do not get training I request, then get reprimanded for not knowing that job responsibility. SOOOO many billing errors, that get ignored for months. Medicaid patients get billed & mgmt doesn't care!!!
What is most positive about the culture and environment at your company?
I honestly can't think of anything.
What do your coworkers need to improve and how could you work together better?
They need to do what is right & legal, instead of being lazy & doing the bare minimum so they remain one of the favorites.
What's going wrong and how can it be improved?
Patients are not the #1 priority. If Rotech audited locations, trained per QA approved procedures, the turnover/moral would improve immensely. If mgmt took errors/complaints seriously, genuinely listened to their employees, they would be respected. Business could easily double with a good reputation
What does the leadership team need to get better at?
Integrity! Do as you say & say as you do. Treat ALL employees the same. Do not scold employees in public! Pay a fair wage. Considering the extreme daily stress, unreasonable expectations, fraudulent billing, lack of training/support, dishonest patient interactions, etc...we should make double!!!
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