Proactively asking people to deliver with quality and open comunications, regardless the lack of leadership
Very rude, non coopretive tellers all the time
Poeple are so friendlt snd helpful
Good team mates that value your work and enjoy working there. They treat you as a person
Inclusivity and accessibility at the front
RBC claims to be helping customers through the pandemic - fluff -send unexpected lawers/debt collection agencies, despite the customer keeping to the payment arrangements made. More attention is paid to their reported write off ratios than their customers' true circumstances.
Social interaction and solidarity are the best.
Leadership and staff have an iterative mindset where having the perfect solution the first time isn't expected and it's understood that everyone iterates on solutions. We believe in research and understanding.
Leadership needs to have employee interests in mind and have realistic expectations
DEI measure, salary, culture, and colleagues
Meaningful career development paths and transparent hiring and promotion processes