Serco Employee Reviews

I have worked for SERCO for 27 years now and every day is blessing, being bias SERCO is best company to work for.

Serco is a company that recognizes that its strengths lie in its workforce and is continually trying to improve the employee experience.

Pride , trust , innovation, care , excellence

Good people in operations. IT & HR support are poor. However, they have some good employee support programs and DEI and ERGs are strong.

Good people to work with, good support from supervisor

Easy to approach, always there if needed.

The Serco executive team is committed to achieving results while also taking care of employees.

Ability to communicate and ask questions

Openness and approachability. Listened to when issues are raised

Communication with staff and management

Worst people i saw in my entire life

Listening to their staff, ensuing they treat their staff with respect and address issues

Maybe start with treating people the way they want to be treated. Stop playing favourites and start placing people in management who actually have the skill to be a manager.

Understanding the needs of workers. Providing effective tools to get job done.

This company doesn't care about it's employees. You have to come to work sick or risk being fired. The team managers do not respect or care about the well being of anyone other than themselves.

Review from Customer Support Dept

Above the standard rates very competitive.

Openly talked about and ease of access

401k matching up to 6%

401 K matching is 50%. Pretty amazing. Free money.

being a casula i dont have one

Honestly, if they would treat every employee the same. It would help Serco's image with the Government. A lot of the mid level permanent employees tell the Government non sense and shoot from the hip often. It's hurting the companies image and continues to hurt our competitive edge with competitors.

No real reward for overworking during COVID, while still required to meet KPI's. Often felt unaccepted by my own peer group and ignored by my own boss.

Pay is on the low side and benefits are average.

Health care is ridiculous, employee cost share is unmanageable, pay raises do not keep up with inflation, 401(k) match is pitiful.

Under Paid with a full day of work

fun, team-focused, creative, intelligent, problem solvers

communication, inter department collaboration, helpful

Teamwork, loyalty, trust, pride innovation

Responsive. Responsible. Cordial. Innovative. No drama.

They get the job done. We work together learning from each other. Communications flow is very positive on our team. Only gripe across the board are with mid level management not having required qualifications and working in lead positions on contracts with customers. Serco needs more SMEs

Coworkers need to stop bullying each other, start respecting each other and be willing to help each other. Start celebrating each other's success not tare the person down or worse completely ignoring the good work they are doing.

Paying attention to the details of the job

Review from Operations Dept

They are positively pro-active regarding culture.

People care about each other. Focus on work -life balance and flexible schedules are helpful.

Wellness programs, individualized check ins and strong team dynamics.

Leaders recognize quality performance and there seem always to be multiple options for moving on and moving up.

We are profesionally diversified and continually learn from each other. We have 8 SMEs that are absolute experts in each area of their job field. The work flow runs very smooth and our customer praises our work often. Serco permanent employee running lead on contract does cause issues with our image

Less middle managers mucking things up.

An informal round of calls with influencers followed by a face to face to confirm suitability with senior hiring authority. the firm offered additional compensation to make up for lost vacation time from a previous job.

I felt it was very fair! However i had already been told the work is great from other colleagues. However, its known that Serco doesnt pay top dollar and even close to what competitors pay. Hence they underbid cintracts and pray that can keep employees in positions because they are happy in the job.

it is short and quick

My company was purchased as part of an acquisition so I did not have to interview.

Review from Operations Dept

It was done with the manager & supervisors together

Review from Operations Dept

Start filtering people for the positions better, utilise your HR, not your managers.

Positive feedback from our customers on a regular bases.

Working under pressure with colleagues

Doing something to help impact our servicemembers and spouses.

Meaningful work and latitude to make decisions in my field

payday only, not much else

Re-think putting unqualified permanent employees in roles that interface with our customer. Put SMEs in the position in lead roles that are qualified to talk about the project or program assigned. For example, dont place a financial clerk as lead on contract to speak with customer. We look silly!

A lot going wrong, starting from choosing the right people like bosses and managers, not bullies who get away with a lot.

Managers stuck in the past.

No stability and it can improve if it were stable and contracts remain in place

Review from Customer Support Dept