Serco Employee Reviews
Out of 100 Serco employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping Serco improve their work culture. The Operations team, with 86% positive reviews, reports the best experience at Serco compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 100% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Worst people i saw in my entire life
Listening to their staff, ensuing they treat their staff with respect and address issues
Maybe start with treating people the way they want to be treated. Stop playing favourites and start placing people in management who actually have the skill to be a manager.
Understanding the needs of workers. Providing effective tools to get job done.
This company doesn't care about it's employees. You have to come to work sick or risk being fired. The team managers do not respect or care about the well being of anyone other than themselves.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Honestly, if they would treat every employee the same. It would help Serco's image with the Government. A lot of the mid level permanent employees tell the Government non sense and shoot from the hip often. It's hurting the companies image and continues to hurt our competitive edge with competitors.
No real reward for overworking during COVID, while still required to meet KPI's. Often felt unaccepted by my own peer group and ignored by my own boss.
Pay is on the low side and benefits are average.
Health care is ridiculous, employee cost share is unmanageable, pay raises do not keep up with inflation, 401(k) match is pitiful.
Under Paid with a full day of work
What do your coworkers need to improve and how could you work together better?
Coworkers need to stop bullying each other, start respecting each other and be willing to help each other. Start celebrating each other's success not tare the person down or worse completely ignoring the good work they are doing.
Paying attention to the details of the job
Review from Operations Dept
What needs to change to make the company culture better?
Less middle managers mucking things up.
What would you improve about your company's interview process?
Start filtering people for the positions better, utilise your HR, not your managers.
What's going wrong and how can it be improved?
Re-think putting unqualified permanent employees in roles that interface with our customer. Put SMEs in the position in lead roles that are qualified to talk about the project or program assigned. For example, dont place a financial clerk as lead on contract to speak with customer. We look silly!
A lot going wrong, starting from choosing the right people like bosses and managers, not bullies who get away with a lot.
Managers stuck in the past.
No stability and it can improve if it were stable and contracts remain in place
Review from Customer Support Dept
What would you most like to see improved at your company?
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