ServiceNow Claimed Company
At ServiceNow, we make the world of work, work better for people. We deliver digital workflows that create great experiences and unlock productivity.
With 6,200+ customers, we serve ~80% of the Fortune 500. And we are on the 2020 list of FORTUNE World’s Admired Companies®. This is the future of work.
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Lots of interesting ideas, but the cutthroat and aggressive sales culture seems to permeate the company. People are afraid to do anything unless their manager wants it. Most managers seems to have an up or out philosophy and it can make the work overwhelming.
What is the best part about your compensation package?
Compensation is really good, because the work is needlessly difficult. They have to pay more to keep people around.
What did you like most about the interview process?
It was fairly simple, I had a couple interviews with the hiring manager and a few peer discussions. It worked pretty well.
What are some of the best things about your team?
The people that live the values of "hungry and humble" are great, but most the time those people are exploited or favored above everyone else. Watched some really nice people get burned out.
What does the leadership team need to get better at?
They've been trying to grow for so long they've accumilated a large amount of technical and process debt across the company. Things get done through heroic efforts and not through tools and processes. The platform itself is difficult to use without years of expertise; that needs to be fixed.
What needs to change to make the company culture better?
As a technology company, I would expect better efforts to scale programs internally and externally, but for the most part management just throws more people at the problem, burns them out, and then hires more. For company that wants to make "work better" they don't do it well enough internally.
What makes you most happy at work?
Remote work is good, although most of the teams are still learning how to work remotely. Most managers don't seem to know how to design work well, but on the rare occasion a task is doable without cutting through 3 layers of red tape or getting buy-in from 7 different stakeholders, things get done.
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