Smarsh Employee Reviews
Out of 731 Smarsh employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Smarsh improve their work culture. The Sales team, with 99% positive reviews, reports the best experience at Smarsh compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 15% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Stop focusing on sales! Stop hiring more salespeople! Stop only showing what sales is doing at every large company meeting! This is a common theme that the execs seem to keep missing. Make our product better and stop talking about sales, sales numbers, bookings and the things only THEY care about.
Review from Engineering Dept
Clarity of vision and a greater attention span
Review from Customer Success Dept
Communication and genuine involvement and understanding about key projects and initiatives at the company. Our leadership mostly feels like absentee parents.
Review from Operations Dept
Focus on inclusive hiring practices. Communicate transparently with employees more than once a quarter.
Review from Operations Dept
Care more about the staff. Management here is horrible.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Based on recent market research, the base salary could be higher.
Review from Finance Dept
Based on starting salaries for new employees for same/similar position.
Review from Customer Support Dept
Considering experience and work pressure ,feel that compensation can be adjusted to market value rest all good .
Review from Customer Support Dept
I would prefer a higher hourly wage.
Review from Customer Support Dept
Better parental leave and better annual base salary.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Caring about their coworkers more and their productivity a bit less.
Review from Operations Dept
There are certain members of my team that make my job harder.
Review from Customer Support Dept
A yes/no answer is tough. Many of my direct coworkers constantly miss deadlines and aren't held accountable for it. I do enjoy working with the people who get it done & on time OR communicate when they need to miss a deliverable.
What needs to change to make the company culture better?
There aren't any Environment reviews of Smarsh yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Smarsh yet.
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What's going wrong and how can it be improved?
Difficult accounts to manage on a daily basis.
Review from Customer Support Dept
Make the damn product work consistently. If we do that, the bookings will come with little to no effort on our part.
Review from Engineering Dept
Unsure if this role is giving me the skills and experience to progress my career.
Review from Customer Support Dept
There are times when it feels like I'm on an island with issues that go beyond my department. We need clearer processes. I don't know that non-customer facing teams fully understand the challenge of working with customer and not having anything to offer in terms of answers.
Review from Customer Success Dept
I think our team isn't represented by management. Getting our team a manager
Review from Customer Support Dept
What would you most like to see improved at your company?
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