Smashburger Employee Reviews
Out of 188 Smashburger employee reviews, 55% were positive. The remaining 45% were constructive reviews with the goal of helping Smashburger improve their work culture. The Sales team, with 53% positive reviews, reports the best experience at Smashburger compared to all other departments at the company. The Operations team offered the most constructive feedback, with 53% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I think the leadership of the team does really well
Very friendly and very willing to help out
They are caring and understanding
There can be some adjustments if my higher ups cared to rake the time to handle things properly.
Honestly I don't know who my leadership team is.
What does the leadership team need to get better at?
Everything as a buisness really
Common sense, our RGM will do things then try to write people up for the same thing two days later. She needs to set a better example and actually do her job right
Protecting minority employees from bigotted employees
Doing their actual job and not having the members below do it for them
Violence in the work place by intentionally causing a hustle situation.
What is the best part about your compensation package?
I get really good benefits from the company
The pay rate is the best part so far.
Review from Customer Success Dept
We are offered 401K with the company.
They take care of you if you get hurt and your medical care
Average for the industry and experience
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
from them not making me feel to welcomed
More understanding of how they affect our personnel lives
Review from Operations Dept
I know and feel like a hardest worker here and most reliable hardly ever late im running around doing multiple tasks when i clock on because the previous shift doesnt do what theyre supposed to
If you want anytime of advancement in this company you either have to have come from 5 Guys Burgers and Fries with Josh Rivera, or you have to have sexual relations with Josh Rivera to adcance here.
Better pay and more benefits
What are some of the best things about your team?
How much we care for each other and have each other's backs.
We all work together and respect each other
All my non Mgr. Coworkers appear to be honest ,upright,
The crewmebers and the shiflt lead and the reasturanr manger
When I got to work with them they were great. Funny, fast learners, great teachers.
What do your coworkers need to improve and how could you work together better?
They need to communicate better
how they treat others with different color skin
We need maturity and professionalism
them actually doing their jobs
Start caring about their employees and the management teams.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
the only thing that was postive were the customer they were so sweet to me and we had great conversation
Most of the people know when to "lock in" and do their job without causing any issues
the positive about going to work is that all the other coworkers are friendly
It is a small and clean environment.
Review from Customer Success Dept
Everybody is unique indifferent So it creates a really diverse atmosphere
What needs to change to make the company culture better?
The bullying needs to stop. The descrimination needs to stop. Personal feelings need to be seperate from the work place.
The whole Chicagoland management and directors of operations need to be reviewed. The amount of sexual misconduct and favortism ran and allowed in this company is disgusting. This was not the job i trained for in New Jersey.
Make a more clear system for raises, that everybody knows
The general manager, the people the gm brings in from 5 Guys and all of their friends. Then treating them better than the original employees. Forcing the good ones from day one when we opened all to quit. GM's should step up and work when needed and GM labor needs to be watched and salary deducted.
Better bosses and management nasty and rude
What did you like most about the interview process?
it was really easy with great conversation
I liked the mission statement this person has not fullfilled
The general manager is really down to earth and nice
Very fast and i got hired withtin the week but with the change in mangent things have changed.
Meeting the district manager and seeing their success in the company from crew to executives
What would you improve about your company's interview process?
Stop hiring teenagers that obviously are not professional during the interview and when they get hired
It was very easy. And I am not surprised by the management they hired.
Start caring about their employees and the management teams.
Review from Customer Success Dept
Putting people with expienrence in the rihjt poaitions
It was kinda confusing better
What makes you most happy at work?
Coming in happy greeting every one
The crewmebers and making food for people
Getting to work with a select few of my coworkers
my coworkers are the only positive about the job
My coworkers and the consistency
What's going wrong and how can it be improved?
They do not care about he customer or quality, just a paycheck.
Start caring about their employees and the management teams.
Review from Customer Success Dept
No repercussions for inexcusable behavior/ actions. Upper level management makes it near impossible to fire insubordinate/ incompetent employees
Employees working off clock to meet corporate labor %. Only improvement is to terminate managers who allow AND direct employees to work off the clock. Same for supervisors who access the payroll and shave hours off employees hours worked in a day.
Review from Sales Dept
Customers often wait 30-60mins for their orders during peak hours.
What do you like best about your company?
The activitey and their goal
Review from Sales Dept
The fast pace
Review from Sales Dept
What would you most like to see improved at your company?
Communication is needed in the establishmemt
Review from Sales Dept
Communication
Review from Sales Dept